{"id":2242464,"url":"https://alion.io/job/nebius-l3-support-engineer","title":"L3 Support Engineer","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":135,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-21T13:30:06Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T06:25:33Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe role \nWe are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.\nThis is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.\nYou’re welcome to workon-site in Hyderabad, India.\nYour responsibilities will include: \nDeep Technical Investigation (Primary Focus)\nLead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).\n\nDetect recurring patterns across sites and convert findings into durable fixes.\n\nOwn technical workstreams during high-severity incidents.\n\nVendor & R&D Collaboration\nBuild evidence packs and drive escalations with ODM and R&D.\n\nPush for firmware, component, and platform-level resolutions.\n\nTrack outcomes and ensure knowledge flows back to operations.\n\nFirmware & Platform Readiness (BIOS/BMC)\nSupport validation and rollout of firmware updates (risk assessment, staging, rollback planning).\n\nHelp operationalize platform standards across datacenters.\n\nKnowledge & Enablement\nCreate scalable runbooks, troubleshooting guides, and error catalogs.\n\nTurn investigations into playbooks that elevate L1/L2 teams.\n\nHands-on Support (As Needed)\nTravel to datacenters for complex troubleshooting, new platform readiness, or incident containment.\n\nWe expect you to have: \nStrong hands-on experience with datacenter servers and deep Linux troubleshooting.\n\nAbility to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).\n\nStructured incident response experience and clear communication under pressure.\n\nExperience driving evidence-based escalations with vendors/R&D.\n\nFluent English (written and spoken).\n\nIt will be an added bonusif you have: \nStrong familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux logs correlation).\n\nExperience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts.\n\nScripting skills (bash and basic Python) for log collection, triage automation, and simple reliability analysis.\n\nExposure to OCP-based platforms and ODMmanufacturing ecosystems.\n\nExperience supporting enterprise bare metal customers under contractual SLAs.\n\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":4362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Education","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-11T01:05:42Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.45,"p_room":0.55,"age_days":20,"expected_fill_days":20,"reasons":["conf:0","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/nebius-l3-support-engineer","json_url":"https://alion.io/job/nebius-l3-support-engineer.json","meta":{"generated_at":"2026-10-12T10:25:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-l3-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-l3-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-l3-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-l3-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-l3-support-engineer"}]}