{"id":2350320,"url":"https://alion.io/job/nebius-senior-customer-ai-engineer","title":"Senior Customer AI Engineer - Token Factory","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":127,"ghost_share":0,"stale_share":0.787,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-14T06:34:16Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":209800,"max":262200,"currency":"USD","period":"year","gross":null,"usd_annual":262200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TensorRT","optional":false},{"name":"vLLM","optional":false}],"status":"live","first_seen_at":"2026-10-12T08:40:03Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T00:39:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe role\nWe're looking for a Senior Customer AI Engineer who will join our Token Factory team to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.\nThis role sits at the intersection of engineering, delivery, and customer success - ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.\nThis role is NOT:\nA sales role (though you will support expansion through value)\nA pure support role (you won’t just react to tickets)\nA solution architect role (you won’t design systems from scratch)\nYou’re welcome to work remotely from the United States.\nYour responsibilities will include: \nOwn the production journey\nLead the transition from PoC to production\nEnsure customer workloads are deployed, stable, and scalable\nDrive time-to-production and time-to-value\nEnsure technical success in production\nUnderstand customer architectures and use cases\nMonitor and improve:- performance (latency, throughput)\n- cost efficiency\n- reliability\n\nIdentify and resolve bottlenecks proactively\nAct as a trusted technical partner\nWork directly with customer engineering teams\nProvide guidance on best practices and optimisation\nTranslate technical challenges into actionable solutions\nManage risks and incidents\nAct as a primary technical contact for production issues\nCoordinate with internal teams to resolve incidents\nCommunicate clearly during high-pressure situations\nDrive continuous improvement\nIdentify opportunities to optimise and expand usage\nProvide structured feedback to Product and Infrastructure teams\nHelp shape better solutions based on real customer needs\nWe expect you to have: \nTechnical background\nPractical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)\nSolid understanding of:- cloud or infrastructure systems\n- distributed systems or high-load applications\n- AI/ML workloads (LLMs, inference, etc.) is a strong plus\n\nAbility to troubleshoot and reason about system performance\nCustomer-facing experience\nExperience working directly with technical customers (e.g. engineers, ML teams)\nAbility to communicate complex topics clearly and effectively\nOwnership & execution\nStrong sense of ownership - you drive outcomes, not just tasks\nAbility to manage multiple customers and priorities\nStructured, proactive, and solution-oriented mindset\nIt will be an added bonus if you have: \nExperience with GPU workloads or AI infrastructure\nBackground in solutions engineering, SRE, or technical support in B2B environments\nKey employee benefits in the US:\nHealth insurance: 100% company-paid medical, dental, and vision coverage for employees and families.\n 401(k) plan: Up to 4% company match with immediate vesting.\nParental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.\nRemote work reimbursement: Up to $85/month for mobile and internet.\nDisability & life insurance: Company-paid short-term, long-term and life insurance coverage.\nPay Transparency\nWe offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.\nBase Compensation Range\n$209,800—$262,200 USD\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":5408,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-12T13:38:34Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":262200,"is_top_pay":true},"html_url":"https://alion.io/job/nebius-senior-customer-ai-engineer","json_url":"https://alion.io/job/nebius-senior-customer-ai-engineer.json","meta":{"generated_at":"2026-10-15T01:25:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-senior-customer-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-senior-customer-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-senior-customer-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-senior-customer-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-senior-customer-ai-engineer"}]}