{"id":3477733,"url":"https://alion.io/job/nebius-support-engineering-team-lead","title":"Support Engineering Team Lead","company":{"id":6364,"name":"Nebius","domain":"nebius.com","url":"https://alion.io/company/nebius","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":106,"ghost_share":0,"stale_share":0.651,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":179500,"max":224300,"currency":"USD","period":"year","gross":null,"usd_annual":224300},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"SLURM","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:48:30Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T21:32:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Nebius:\nNebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.\nBuilt by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.\nListed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.\nThe role\nWe are looking for an L3 Support Engineering Lead to help grow a small team responsible for resolving Nebius' most complex customer issues. \nThis is a hands-on technical role that combines deep troubleshooting with day-to-day team leadership. You will provide technical direction, help organize the team’s work and step into complex investigations when your expertise is needed. You will not be expected to personally own every difficult ticket or manage the team from a distance. \nThe L3 team works closely with L2 Support, pre-sales, post-sales, customer engineering and product teams. It brings deeper subject-matter expertise to issues that require advanced investigation or a broader understanding of the Nebius platform. \nThis is a remote position in North America. \nYour responsibilities will include:\nLead and support a small, distributed team of L3 Support Engineers. \nHelp plan, prioritize and distribute work based on customer impact, technical complexity and team capacity. \nProvide technical guidance and hands-on support for complex or high-impact customer issues. \nCoach engineers, share knowledge and help the team become increasingly independent. \nBuild strong working relationships with L2 Support, pre-sales, post-sales, customer engineering, productand engineering teams. \nMake sure escalations include the technical context, evidence and customer information needed by the receiving team. \nIdentifywhether an issue belongs to the platform, a customer environmentor another technical area, and involve the appropriate specialists. \nMaintain high standardsfor troubleshooting, documentation, handoffsand customer communication\nIdentifyrecurring issues and gaps in tooling, documentation, processesor team knowledge, and help drive practical improvements. \nSupport team planning, coverage and forecasting as the organization grows. \nParticipate in scheduled operational or duty work when specialist expertise is required. This may occasionally include work outside standard business hours. \nContribute to hiring and onboarding additionalengineers as the team expands. \nWe expect you to have:\nStrong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues. \nExperience leading technical work, mentoring engineersor coordinating a small team or task force. \nClear and confident communication with customers, engineersand cross-functional stakeholders. \nStrong working knowledge of Linux environments. \nExperience with Kubernetes and container-based platforms. \nA practical understanding of infrastructure fundamentals, including networking and storage. \nFamiliarity with block, file and object storage and the ability to investigate issues across these technologies\nSound judgment when working through ambiguous or high-impact technical problems. \nThe ability to organize work, set priorities and keep multiple stakeholders aligned. \nYou do not need to be an expert in every technical area. We are looking for someone with broad familiarity across the following domains and deeper expertisein at least one: AI and ML operations, such as model deployment, fine-tuning, inferenceor performance troubleshooting. \nWorkload scheduling in GPU or high-performance computing environments, including tools such as Slurm. \nKubernetes and its supporting technology stack. \nCloud infrastructure, networkingand storage. \n\nFluent written and spoken English. \nIt will be an added bonus if you have: \n Experience supporting GPU cloud infrastructure or AI/ML workloads. \nExperience planning or troubleshooting model deployments. \nFamiliarity with Python or Bash scripting and technical automation. \nExperience working in a technical support, SRE, production operations or customer engineering organization. \nExperience collaborating with globally distributed teams that provide 24/7 customer coverage. \nKey employee benefits in the US:\nHealth insurance: 100% company-paid medical, dental, and vision coverage for employees and families.\n 401(k) plan: Up to 4% company match with immediate vesting.\nParental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.\nRemote work reimbursement: Up to $85/month for mobile and internet.\nDisability & life insurance: Company-paid short-term, long-term and life insurance coverage.\nPay Transparency\nWe offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.\nBase Compensation Range\n$179,500—$224,300 USD\nBenefits & Perks:\nCompetitive compensation\nCareer growth and learning opportunities\nFlexibility and ownership\nCollaborative and innovative culture\nOpportunity to work on impactful AI projects\nInternational environment and talented teams\nWhat's it like to work at Nebius:\nFast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI \nEqual Opportunity Statement:\nNebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. \nIf you need accommodations during the application process, please let us know.","description_format":"text","description_chars":6535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Insurance coverage","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-29T19:20:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":57,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":224300,"is_top_pay":true},"html_url":"https://alion.io/job/nebius-support-engineering-team-lead","json_url":"https://alion.io/job/nebius-support-engineering-team-lead.json","meta":{"generated_at":"2026-10-30T22:45:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6364},"rest":"https://alion.io/mcp/rest/get_company?id=6364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnebius-support-engineering-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnebius-support-engineering-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnebius-support-engineering-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nebius-support-engineering-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnebius-support-engineering-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3477733}},{"tool":"search_jobs","arguments":{"company":"nebius.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3477733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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