# Client Services Manager - 12 month FTC

Come join us and make a difference in the world! Discover more at www.necsws.com Role Summary The Client Services Manager has responsibility for Service setup and transition to Service operation, followed by the day-to-day management and delivery of contracted services to the client account. This involves working with internal and client stakeholders to ensure all services are set up and delivered to contractual Service Level Agreements (SLA’s in line with the customer requirements, and to act as the single point of contact for all service delivery escalations. Duties & Responsibilities ITIL/SIAM Service set up and transition to service operation. Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy Accountable for the production of a Service Performance Report and attendance at Customer Service Reviews Working across the organisation to document, monitor, measure and improve services delivered to Customers through the use

- **Id**: 3730827
- **Url**: <https://alion.io/job/nec-software-solutions-client-services-manager-12-month-ftc>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-04T06:31:23Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-05T19:28:25Z
- **Board verified**: no
- **Closed at**: 2026-11-05T19:28:25Z
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4006
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Law Enforcement, Digital Government

## Company

- **Id**: 4310
- **Name**: NEC Software Solutions
- **Domain**: necsws.com
- **Url**: <https://alion.io/company/necsws>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 17
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 27
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **ITIL** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T08:10:28Z
- Event: close; At: 2026-11-05T19:28:25Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.