{"id":2970170,"url":"https://alion.io/job/nec-software-solutions-client-services-manager","title":"Client Services Manager","company":{"id":4310,"name":"NEC Software Solutions","domain":"necsws.com","url":"https://alion.io/company/necsws","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":161000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-20T15:41:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T11:09:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Come join us and make a difference in the world!\nDiscover more at www.necsws.com\nRole Summary\nThe Client Services Manager has responsibility for Service setup and transition to Service operation, followed by the day-to-day management and delivery of contracted services to the client account. This involves working with internal and client stakeholders to ensure all services are set up and delivered to contractual Service Level Agreements (SLA’s in line with the customer requirements, and to act as the single point of contact for all service delivery escalations.\nDuties & Responsibilities\nITIL/SIAM Service set up and transition to service operation.\nResponsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards\nWill manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy\nAccountable for the production of a Service Performance Report and attendance at Customer Service Reviews\nWorking across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans\nBe an escalation point for Service teams and the Customer ensuring correct outcomes are achieved and in line with contracted services\nResponsible for providing excellent communication to your Customer and internal to Service teams\nAccountable for the acceptance of new or amended services into production and the ongoing management to contracted service levels\nWill understand business-critical processes and how these can be impacted by service failures, ensuring that this knowledge is cascaded through the Service teams\nContribute to the development and ongoing management of the Customer Account Plan providing Service information and contract deliverables.\nUsing strong Customer relationships, identify new revenue opportunities and ensure these are passed to the Sales Account Managers for processing\nManagement of risk to a point of acceptance or mitigation\nThey will understand and ensure adherence to corporate policy, processes, procedures and guidelines\nMinimise Service Credit liabilities through the use of Service Improvement or Risk Management\nSeek to convert clients to Reference Status (where appropriate)\n Functional & Technical Skills\nProven Client Services Management background\nDetailed understanding of ITIL above foundation level (v3 or later preferred)\nUnderstanding of SIAM\nKnowledge of the various technologies used to deliver services\nExcellent communication skills at Customer and Technical levels\nExperience in working for an outsourcing organisation\nAbility to listen, influence and make decision\nDevelop and deliver Service Improvement Plans\nPublic sector knowledge specifically around the UK Police Forces\n Supplementary:\nNeed to be located for easy commute to both London and Nottingham \nBe prepared to travel inland and overseas as and where project needs demand\nRole is technically home based but expect most of time to spent in client offices or NPS offices\nEmployees of Northgate Public Services are entitled to the following Company funded benefits:\nSingle Private Medical Cover (with the option to select family cover at an additional cost)\n25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days\n4 x basic salary life assurance cover\nA Group Pension Plan with fantastic employer contributions\nA selection of tax efficient flexible benefits to suit your individual needs\nThe role offers a competitive salary.\nOTHER INFORMATION\nCandidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.\nAll offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.\nNorthgate Public Services is an equal opportunities employer, welcoming applications from all communities.","description_format":"text","description_chars":4044,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-21T01:57:06Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/nec-software-solutions-client-services-manager","json_url":"https://alion.io/job/nec-software-solutions-client-services-manager.json","meta":{"generated_at":"2026-10-21T14:53:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4310},"rest":"https://alion.io/mcp/rest/get_company?id=4310"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnec-software-solutions-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnec-software-solutions-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnec-software-solutions-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nec-software-solutions-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnec-software-solutions-client-services-manager"}]}