{"id":2534821,"url":"https://alion.io/job/nec-software-solutions-contact-centre-advisor","title":"Contact Centre Advisor","company":{"id":4310,"name":"NEC Software Solutions","domain":"necsws.com","url":"https://alion.io/company/necsws","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Worcester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":160000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-14T13:52:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T08:40:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Come join us and make a difference in the world!\nDiscover more at www.necsws.com\n This is a full-time, permanent position. Working hours are on a weekly rotating shift pattern: 08:00-16:00 and 10:00-18:00\nWe provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients\nCommunications / Telephony focused - though general IT skills will also be called upon.\nProblem-solving skills are called on to triage and help resolve any complications\nCan work as part of a delivery team, or work individually\nEnsuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening. \nDatabase validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. \nTaking and making a high volume of calls on a target-based model \nMaintaining an accurate database. \n Skills\nBroad Telephony / Communications Background\nVOIP Experience\nComfortable working with software logs to triage issues and supply correct information\nExperience and confidence with networking and the concepts within a wider Telephony solution\nMicrosoft Client/Server / Database experience\nApproach / Mentality\nExcellent problem analysis and solving skills\n\"Can-do\" positive attitude\nDesire and initiative to explore solutions to understand them further\nAbility to understand a full solution and the various components within\nAble and confident to work well in a team and as an individual\nComfortable working alongside partners and customers\nAbility to own a problem through to conclusion\nConfidence to work under pressure conditions on occasion and focus on the key requirements through to success\nDesirable Attributes\nKnowledge of Telephony systems and call centre experience\nExperience of database data entry\nCompetent with MS Word and Excel\nCustomer Service skills\nQualifications\nGCSE English to grade C (or equivalent)\n We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:\nPrivate Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) \n25 days paid holiday with the option to buy/sell (FTE)\n4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)\nA Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%\nA selection of flexible benefits to suit your individual needs\nAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. \nOTHER INFORMATION\nCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.\nAll offers are subject to satisfactory vetting, references and occupational health checks. \nDepending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3\nNEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.\nWho We Are:\nWe’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.\nWorking with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.\nWe work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.\nWe’d love your help. And we’ll support you all the way.","description_format":"text","description_chars":4532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-14T13:53:25Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nec-software-solutions-contact-centre-advisor","json_url":"https://alion.io/job/nec-software-solutions-contact-centre-advisor.json","meta":{"generated_at":"2026-10-15T09:54:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4310},"rest":"https://alion.io/mcp/rest/get_company?id=4310"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnec-software-solutions-contact-centre-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnec-software-solutions-contact-centre-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnec-software-solutions-contact-centre-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nec-software-solutions-contact-centre-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnec-software-solutions-contact-centre-advisor"}]}