{"id":284223,"url":"https://alion.io/job/nec-software-solutions-end-user-support","title":"End User Support","company":{"id":4310,"name":"NEC Software Solutions","domain":"necsws.com","url":"https://alion.io/company/necsws","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hemel Hempstead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Outlook","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-20T10:34:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-09-24T14:46:09Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Come join us and make a difference in the world!\nDiscover more at www.necsws.com\n The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required\nRole involves:\nSupport a cross-platform environment, including Windows, IOS\nProvide onsite & remote technical support for staff members in the Hemel Hempstead office and the wider business\nDocument, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution\n Maintain and encourage best practice across the business e.g. file sharing, encryption etc.\n Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers\nFacilitate secure access to the network for remote users\n Providing users with appropriate support and advice\nKeeping up to date with the latest technologies\n Identify opportunities for improvement and makes constructive suggestions for change.\n Work Experience\nAbility to setup and maintain components and peripheral accessories.\nSoftware and Hardware Troubleshooting \nWindows 10 & 11 experience \nMicrosoft Office Suite experience\nKnowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD)\nEssential\nProactive attitude\nWillingness to learn \nAble to operate with minimal supervision \nAble to manage time effectively, set priorities appropriately, schedule calls\nAble to maintain professional demeanour under stress\nAble to operate within customer standard operating procedures\nSelf-confidence and interpersonal skills \nAnalytical and problem-solving skills \nGood communication (both verbal and written) skills \nPlanning and organising skills \nStrong listening skills \nAble to operate effectively in a team environment with both technical and non-technical team members \nMust be eligible for UK Security Clearance\nExperience using Active DirectoryPassword resets, account creation\n\nDesirable\nUse of Microsoft Intune/Entra\nKnowledge & previous experience supporting VMware\nExperience in laptop imaging & building\nExperience in supporting M365 suite (Word, Excel, Outlook)\n We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:\nPrivate Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) \n25 days paid holiday with the option to buy/sell \n4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)\nA Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%\nA selection of flexible benefits to suit your individual needs \nCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.\nAll offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.\nNEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.\nWho We Are:\nWe’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.\nWorking with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.\nWe work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.\nWe’d love your help. And we’ll support you all the way.","description_format":"text","description_chars":4576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement"],"lifecycle":[{"event":"open","at":"2026-09-20T11:27:11Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.354,"p_room":0.55,"age_days":34,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nec-software-solutions-end-user-support","json_url":"https://alion.io/job/nec-software-solutions-end-user-support.json","meta":{"generated_at":"2026-09-24T22:51:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1092,"day_limit":5000,"remaining_today":3908,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}