{"id":838419,"url":"https://alion.io/job/neda-patient-services-representative-marblehead-ma","title":"Patient Services Representative- Marblehead, MA","company":{"id":678799,"name":"NEDA","domain":"neda.com","url":"https://alion.io/company/neda-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marblehead, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-08-05T14:19:36Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-14T17:00:52Z","board_verified":false,"closed_at":"2026-10-14T17:00:52Z","days_open":70,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":70},"description":"Position Summary:\nWe are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.\nPay and Hours:\nPay range is from $22 - $23 hourly. Hours are Monday - Thursday , 10 hours Daily.\nEssential Functions:\nTo perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:\nPatient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.\nClinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.\nDocumentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.\nEnvironment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.\nIssue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.\nProductivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.\nReferral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.\nReliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.\nAdditional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.\nKnowledge, Skills, & Abilities:\nHigh school diploma or equivalent.\n0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.\nProficient in collecting patient payments at the time of service.\nSkilled in navigating multiple computer systems simultaneously.\nCompetent in Microsoft Office applications.\nThis role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.\nPhysical and Mental Demands:\nThe physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:\nPhysical Requirements:\nOccasionally required to stand, walk, and sit for extended periods.\nUse hands to handle objects, tools, or controls; reach with hands and arms.\nOccasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.\nOccasionally lift, push, pull, or move up to 20 pounds.\nVision Requirements:\nClose vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nNote:\nThis job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.","description_format":"text","description_chars":3689,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Specialist Medical Practices","Dermatology"],"lifecycle":[{"event":"open","at":"2026-09-12T20:14:23Z"},{"event":"close","at":"2026-10-14T17:00:52Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":46000,"is_top_pay":true},"html_url":"https://alion.io/job/neda-patient-services-representative-marblehead-ma","json_url":"https://alion.io/job/neda-patient-services-representative-marblehead-ma.json","meta":{"generated_at":"2026-10-18T08:06:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678799},"rest":"https://alion.io/mcp/rest/get_company?id=678799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneda-patient-services-representative-marblehead-ma"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneda-patient-services-representative-marblehead-ma"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneda-patient-services-representative-marblehead-ma"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neda-patient-services-representative-marblehead-ma\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneda-patient-services-representative-marblehead-ma"}]}