{"id":4073108,"url":"https://alion.io/job/nedbank-technical-broker-support-manager","title":"Technical Broker Support Manager","company":{"id":1868711,"name":"Nedbank","domain":"nedbank.co.za","url":"https://alion.io/company/nedbank-co-za","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":10,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Classification\n\nJob Requisition: 148618\n\nTA Specialist: Refilwe Falatsi\n\nClosing Date: 23 November 2026\n\nContact Number: […]\n\nLocation: 135 Rivonia Campus, Sandown\n\nCluster: Personal and Private Banking | Nedbank Insurance | Distribution\n\nEmployment Equity Statement: Preference will be given to applicants from Underrepresented Groups\n\nFAIS Affected\n\rFAIS Affected - YesJob Purpose\n\rTo provide specialist technical support within the broker channel, with primary accountability for the management, oversight, and ongoing optimisation of the Asset All Risks (AAR) Programme. The role is responsible for effective insurer stakeholder management, technical governance, and ensuring that AAR solutions remain appropriate, sustainable, and aligned to business and client needs.\nJob Responsibilities\n\nAsset All Risks (AAR) Programme Oversight:\n\nProvide end-to-end technical oversight of the Asset All Risks Programme.\n\nEnsure cover structures, limits, deductibles, extensions, and exclusions are appropriate and market-aligned.\n\nMaintain and review AAR policy wordings to ensure accuracy, relevance, and compliance.\n\nProvide technical input into new business, renewals, and mid-term adjustments.\n\nMonitor programme performance, including claims experience and loss ratios, and identify improvement opportunities.\n\nInsurer Stakeholder Management:\n\nServe as the primary technical liaison between the broker channel and participating insurers.\n\nBuild and maintain effective working relationships with insurer underwriting, claims, and technical teams.\n\nFacilitate and participate in insurer engagement forums, including operational and performance reviews.\n\nSupport negotiations relating to terms, conditions, pricing, and capacity where required.\n\nManage and resolve technical or service-related escalations in collaboration with insurers\n\nSupport bespoke products and services:\n\nProduct design, development, and implementation\n\nProduct upgrade, design, and implementation – relates to existing bespoke products and services\n\nTechnical Support to Brokers and Internal Stakeholder:\n\nProvide expert technical guidance on complex AAR risks, structures, and placements.\n\nSupport brokers with technically complex renewals, new business, and bespoke risk solutions.\n\nContribute technical input to client and insurer presentations.\n\nAct as an escalation point for complex AAR-related technical matters.\n\nContract management: \n\nManagement and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).\n\nSystems Assistance with systems upgrade design and specification drafts:\n\nProcess design, development, and implementation Where required\n\nReview and upgrades to existing process’\n\nReview of policy wording updating / amendments\n\nDesign, development, training, and implementation of new process’\n\nJob Responsibilities Continue\n\nTraining:\n\nWhen called upon by the NI training department to assist\n\nAssist with the sourcing of product (technical) training\n\nDesign and development of product training material in terms of bespoke products \n\nPresentation of training\n\nClaims:\n\nAssistance with claims\n\nReview of cover vs loss / damage event\n\nNegotiate liability acceptance with insurers together with fair settlements all in terms of the policy\n\nManagement information\n\nReview and interpret insurance management information\n\nDesign and implement reports when required\n\nContribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.\n\nStay abreast of developments in field of expertise, ensuring personal and professional growth.\n\nUnderstand and embrace the Nedbank vision and values, leading by example.\n\nCreate a client service culture, delivering worldclass service.\n\nAchieve operational excellence.\n\nPeople Specification\n\nClear and professional verbal and written communication.\n\nStrong planning, organisation, and attention to detail.\n\nClient- and broker-focused approach.\n\nAbility to work independently while contributing effectively within a team environment.\n\nSound judgement and resilience when dealing with complexity and pressure.\n\nProactive, accountable, and solutions-oriented mindset\n\nClear and professional verbal and written communication.\n\nStrong planning, organisation, and attention to detail.\n\nEssential Qualifications - NQF Level\n\rAdvanced Diplomas/National 1st Degrees\r\nPreferred Qualification\n\nAIISA / FIISA and or\n\nB Degree\n\nFAIS representative (RE 5)\n\nFAIS key individual (RE 1) (advantageous) \n\nEssential Certifications\n\rFAIS representative and preferably a Key Individual\r\nPreferred Certifications\n\rMinimum Experience Level\n\r• Minimum 8 years’ experience with at least 6 years in commercial / corporate segments in the insurance industry (Technical Broker Support expertise)\n• Experience in intermediary industry min 3 year\nTechnical / Professional Knowledge\n\rBudgeting\r\nBusiness administration and management\r\nBusiness principles\r\nBusiness terms and definitions\r\nChange management\r\nClient service management\r\nClient service principles\r\nCommunication Strategies\r\nConsumer behaviour\r\nDiversity management\r\nEmployee training/development\r\nFinancial Accounting Principles\r\nGovernance, Risk and Controls\r\nOperations planning\r\nOrganisational systems\r\nPrinciples of project management\r\nRelevant regulatory knowledge\r\nService level agreements\r\nStaff resource planning\r\nStrategic planning\r\nBusiness writing skills\r\nBehavioural Competencies\n\rAligning Performance for Success\r\nBuilding Partnerships\r\nCommunication\r\nInfluencing\r\nGuiding Team Success\r\nDriving for Results\r\n\n---------------------------------------------------------------------------------------\n\nPlease contact the Nedbank Recruiting Team at […]","description_format":"text","description_chars":5816,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory","Mortgage Lending & 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