{"id":2584653,"url":"https://alion.io/job/nederlands-graduate-infrastructure-support-engineer","title":"Graduate Infrastructure Support Engineer","company":{"id":454956,"name":"Nederlands","domain":"contentguru.com","url":"https://alion.io/company/nederlands","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":70,"open_postings":38,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-11-01T21:51:40Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":86},"description":"Graduate Infrastructure Support Engineer - Australia\nContent Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.\nAs part of our continued global expansion, we’re looking for multiple Infrastructure Support Engineers to join our brand-new Sydney office and support the delivery and operation of our global cloud platform.\nThis is a rare opportunity, combining the security of joining a well-established global team with the chance to play a key role as one of our first team members in a new country.\nWhat we are looking for…\nWe’re seeking motivated and technically curious technical graduates to support a combination of infrastructure operations, customer support, and platform monitoring activities.\nYou’ll take ownership of incidents, service requests, and platform alerts through to resolution, with a strong focus on learning, quality, and first-time fix. Working closely with experienced colleagues across global teams, you will develop your technical skills while contributing to the stability, security, and performance of our platforms.\nThis role would suit recent graduates or those with some initial experience in a technical support, infrastructure, or operations environment, who are looking to build a strong foundation within a structured and professional setting.\nLocation…\nThis role is based in our Sydney office. There may be occasional travel to data centres or other global offices as required.\nDue to the nature of the role, there is an expectation to participate in out-of-hours support, including overnight and weekend shifts on a rotational basis.\nKey responsibilities of the role…\nMonitoring, Operations & Maintenance:\nMonitor platform alerts across NOC and SOC environments, ensuring timely and effective response\nMaintain monitoring configurations, observability practices, and scanning tools\nIdentify recurring issues and contribute to long-term fixes to improve platform stability\nMonitor external security notifications and respond as appropriate\nIncident Management & Troubleshooting:\nTake ownership of incidents, faults, and service requests through to resolution\nDiagnose and resolve technical issues using structured troubleshooting approaches\nEscalate complex issues appropriately and support incident investigations\nEnsure all activities are completed in line with SLAs and internal processes\nCustomer Support & Service Delivery:\nRespond to customer enquiries via telephone, email, and web portals in a prompt and professional manner\nMaintain clear and consistent communication with customers throughout issue resolution\nBuild effective working relationships with customers and internal teams\nEnsure customer expectations are managed appropriately at all stages\nChange, Deployment & Platform Support:\nSupport the deployment of new services and upgrades to existing systems\nAssist in writing, reviewing, and executing changes in line with established processes\nSupport lifecycle management of hardware and software across production platforms\nWork closely with engineering and project teams to support platform delivery\nSecurity, Compliance & Continuous Improvement:\nSupport compliance activities, including audits and certification requirements\nContribute to security best practices, including vulnerability management and patch remediation\nIdentify opportunities for improvement and contribute to operational efficiency\nActively develop knowledge and share learning with colleagues\nAbout you…\nBachelor’s degree in Computer Science or a related subject, or equivalent experience\nAn interest in infrastructure, cloud technologies, or technical support environments\nSome experience in a technical, customer support, or IT role is beneficial but not essential\nFamiliarity with troubleshooting technical issues or working with IT systems\nUnderstanding of networking, infrastructure, or security concepts is advantageous\nAwareness of ticketing systems or structured support processes is desirable\nStrong problem-solving and analytical skills\nHigh attention to detail and a methodical approach to work\nClear written and verbal communication skills\nWillingness to learn and develop within a structured, team-based environment\nProfessional and collaborative approach to teamwork\nAbout the Company…\nContent Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and now Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.\nOur goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere.\nWe are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. 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