{"id":2584672,"url":"https://alion.io/job/nederlands-quality-assurance-manager","title":"Quality Assurance Manager","company":{"id":454956,"name":"Nederlands","domain":"contentguru.com","url":"https://alion.io/company/nederlands","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":70,"open_postings":38,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bracknell, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"ISO 27001","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-01T12:18:17Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":51},"description":"Quality Assurance Manager\nContent Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.\nWe’re looking for a detail-oriented and proactive Quality Assurance Managerto oversee the testing and quality processes for our software developments. If you are passionate about delivering defect-free solutions, enjoy leading teams, and want to make a measurable impact on product performance and customer satisfaction, we’d love to hear from you.\nWhat we are looking for…\nWe’re seeking an experienced quality professional with a background in software development and testing. You’ll lead a small team of QA Engineers to ensure that every product release meets the highest standards of performance and reliability, driving improvements in testing processes, automation, and delivery.\nLocation…\nThis role is based at our head office in Bracknell, Berkshire.\nKey responsibilities of the role…\nPlanning & Process:\nReview requirements, specifications and technical designs to provide meaningful feedback.\nCreate structured test plans, test cases, and estimates for testing activities.\nDevelop and execute automation scripts to increase efficiency and accuracy.\nLiaise with developers and product managers to align testing with system requirements.\nTesting & Quality Assurance:\nIdentify, record, and track bugs across the development lifecycle.\nPerform regression testing and validate fixes.\nApply robust testing processes for new and existing products to meet client needs.\nConduct both manual and automated testing, ensuring effective debugging and validation.\nContinuous Improvement:\nInvestigate non-conforming software and drive corrective actions.\nDocument test results, maintain QA records, and produce training guidance to prevent recurrence of issues.\nTrack QA metrics such as defect densities and open defect counts.\nStay up to date with new tools, techniques, and test strategies to improve delivery.\nTeam Leadership & Development:\nLead, coach and motivate a small team of QA Engineers.\nBuild succession plans and invest in professional growth within the team.\nChampion a culture of continuous improvement, recognition, and accountability.\nAbout you…\nBachelor’s degree in Computer Science, Engineering or related subject (or equivalent experience)\nStrong experience in software QA, ideally within Agile/Scrum environments\nIn-depth knowledge of QA methodologies, tools, and processes\nExperience with automated testing tools and scripting\nSkilled in usability, performance or security testing (desirable)\nFamiliarity with Microsoft SQL Server or similar database technology (desirable)\nExcellent analytical, problem-solving, and organisational skills\nHigh attention to detail with clear communication skills\nExperience working with ISO 9001 and ISO 27001 standards is an advantage\nPrevious leadership or mentoring experience is desirable\nAbout the Company…\nContent Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.\nOur goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, any time, anywhere.\nWe are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. 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