{"id":1230352,"url":"https://alion.io/job/neemtree-technicalapplication-support-engineer","title":"Technical/Application Support Engineer","company":{"id":3800233,"name":"Neemtree","domain":"neemtree.in","url":"https://alion.io/company/neemtree-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"SQL","optional":false},{"name":"Rest API","optional":true},{"name":"Spring Boot","optional":true}],"status":"live","first_seen_at":"2026-09-19T05:47:53Z","employer_posted_date":null,"last_verified_at":"2026-09-19T05:47:53Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Role Overview : \n\nWe are looking for a Technical Support Engineer with 1 - 2 years of experience in Java application support and production troubleshooting. The candidate will be responsible for resolving application issues, debugging Java-based applications, performing root-cause analysis, and supporting application stability and releases in a production environment.\n\nKey Responsibilities : \n\n- Troubleshoot and resolve application and production issues within defined timelines and SLAs.\n\n- Debug Java applications and identify the root cause of technical issues and defects.\n\n- Perform code-level troubleshooting and small to medium-level fixes in existing Java applications.\n\n- Analyze application logs, stack traces, database queries, and system behavior to diagnose issues.\n\n- Monitor production incidents and prioritize resolution based on severity and business impact.\n\n- Perform root-cause analysis (RCA) and implement preventive and corrective solutions.\n\n- Collaborate with Product, Engineering, QA, and Customer Support teams to understand and resolve reported issues.\n\n- Perform regression testing of fixes and coordinate with QA before production deployment.\n\n- Support application releases, deployments, and post-release validation activities.\n\n- Identify recurring production issues and suggest improvements to application stability and performance.\n\n- Create and maintain technical documentation covering recurring issues, troubleshooting procedures, and resolutions.\n\n- Maintain effective communication with relevant stakeholders during critical incidents and production issues.\n\nRequired Skills & Experience : \n\n- 1 - 2 years of experience in technical support, application support, production support, or software engineering.\n\n- Hands-on experience with Java application troubleshooting and debugging.\n\n- Good understanding of Core Java, OOP concepts, and application debugging.\n\n- Experience analyzing logs, stack traces, exceptions, and application behavior.\n\n- Working knowledge of SQL and relational databases.\n\n- Understanding of application support, incident management, RCA, and production troubleshooting processes.\n\n- Basic understanding of software development and deployment lifecycle.\n\n- Experience with bug fixing, regression testing, and release/deployment support.\n\n- Good analytical and problem-solving skills.\n\n- Strong communication skills and ability to work effectively with cross-functional teams.\n\nEducational Qualifications : \n\n- B. Tech/B. E\n\nTech Stack : Debugging, Bug Fixing, Java, Spring Boot, Microservices, Rest API, Support, Application Support\n\nSkills\nTechnical Support, Applications Support, Java, Troubleshooting, Production Support, Monitoring Tools, OOPS, SQL, Spring Boot, Microservices Architecture","description_format":"text","description_chars":2760,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-25T14:00:00Z"}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":7,"expected_fill_days":15,"reasons":["seen:7","velocity","win:mid","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/neemtree-technicalapplication-support-engineer","json_url":"https://alion.io/job/neemtree-technicalapplication-support-engineer.json","meta":{"generated_at":"2026-09-28T00:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":196,"day_limit":5000,"remaining_today":4804,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}