{"id":1333156,"url":"https://alion.io/job/neighborly-software-client-support-specialist","title":"Client Support Specialist","company":{"id":1753889,"name":"Neighborly Software","domain":"neighborlysoftware.com","url":"https://alion.io/company/neighborlysoftware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T16:15:03Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-30T21:43:30Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Who We Are\nNeighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”\nHeadquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.\nRole: Client Support Specialist\nLocation: Remote or Atlanta, GA\nMake a difference while building your career!\nAre you passionate about helping communities and solving problems for people who need it most? Do you thrive in a collaborative, mission-driven environment where your work directly impacts low-income families and vulnerable populations?\nWe're hiring a Client Support Specialist at Neighborly Software - where technology meets social impact!\nWHAT YOU'LL DO\nBe the first point of contact for clients needing support via phone, video, and email\n\nManage updates to client systems with precision and care\n\nPartner with Client Success Managers (CSMs) to build and configure new client\n\napplications\nReview peer configurations to ensure accuracy, impact and consistency\n\nSolve problems creatively with professionalism while following best practices and maintaining SLAs\n\nCollaborate with amazing teammates in our Client Support team\n\nGrow your career - this role can evolve into Client Success opportunities!\n\nHelp communities manage key government programs such as HUD, Disaster Recovery, Solar and Treasury programs that change lives\n\nWHO YOU ARE & WHAT YOU BRING\nTech-savvy with client service experience (SaaS experience a plus!)\n\nCustomer Service mindset- provide exceptional customer service\n\nDetail-oriented and can work independently under pressure\n\nQuick learner who thrives in a startup environment\n\nMission-driven - passionate about helping underserved communities\n\nStartup Mentality - you’re adaptable, proactive and thrive in a fast-paced environment\n\nTeam player who loves cross-functional collaboration\n\nThe base salary range for this role is $55,000-$60,000 USD per year. Actual base pay will depend on factors such as experience, skills, and qualifications. This range reflects base salary only and does not include potential bonus, benefits, or other forms of compensation, which may also be part of the total offer.\nWhy You’ll Love Working Here:\nComprehensive Benefits - Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance\n\n401K Contributions - Generous employer match with immediate vesting\n\nGenerous Time Off - 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year\n\nNeighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":3087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Security Compliance","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-27T13:20:14Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["conf:8","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/neighborly-software-client-support-specialist","json_url":"https://alion.io/job/neighborly-software-client-support-specialist.json","meta":{"generated_at":"2026-10-01T09:43:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":460,"day_limit":5000,"remaining_today":4540,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}