{"id":4295278,"url":"https://alion.io/job/neilson-financial-services-claims-handler","title":"Claims Handler","company":{"id":694540,"name":"Neilson Financial Services","domain":"neilsonfs.com","url":"https://alion.io/company/neilsonfs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windsor, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T14:34:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:55:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Start Date: January 2027\nHybrid (after training)\nStarting Salary: £30,000\nThe Claims Handler performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants. The Claims officer is responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. The Officer deals with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.\nMain Duties & Responsibilities:\nPersonally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessary\n\nEffectively utilise all available methods of communication (Email, Telephone, workflow systems)\n\nEnsure all logs are updated accurately and on time\n\nPlan, organise and prioritise workloads to meet agreed service levels\n\nAssess the individual set of circumstances to each case assigned\n\nLiaise with the customer on an on-going basis (both by phone and through written correspondence) keeping them informed of the progress of the case\n\nLiaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationale\n\nManage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information required\n\nKeeping up to date with product knowledge\n\nProviding feedback to other teams in the business and within the team\n\nProactively review/challenge current processes and suggest ways to improve the customer journey\n\nKnowledge & Experience:\nMinimum requirements\n2+ years’ experience in insurance claims handling\n\nExcellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards\n\nExtensive customer service experience\n\nDemonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records\n\nProficient computer skills\n\nWorking knowledge of regulatory and compliance requirements in Financial Services\n\nHighly Desirable requirements\nWorking knowledge of UK life insurance policies, regulations, and industry standards\n\nKnowledge of practice and procedures in a highly regulated Financial Services environment\n\nExperience in working with external stakeholders as part of the claims handling process\n\nKnowledge of medical terminology is a plus.\n\nWhat you get from us:\nCompetitive salary with clear progression to £45,000\n\nStructured training and ongoing coaching from day one\n\nIncentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and more\n\nHybrid working options based on performance and service length\n\nLife Assurance from day one\n\nEmployee Assistance Programme for support in life’s challenges\n\nWellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchers\n\nPension scheme, 23 days holiday plus bank holidays\n\nCareer progression opportunities with clear pathways\n\nAt Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.\nIf you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!","description_format":"text","description_chars":3698,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-14T00:55:49Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-14T04:12:36Z"},"pay":null,"html_url":"https://alion.io/job/neilson-financial-services-claims-handler","json_url":"https://alion.io/job/neilson-financial-services-claims-handler.json","meta":{"generated_at":"2026-11-14T04:12:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694540},"rest":"https://alion.io/mcp/rest/get_company?id=694540"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneilson-financial-services-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneilson-financial-services-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneilson-financial-services-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neilson-financial-services-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneilson-financial-services-claims-handler"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4295278}},{"tool":"search_jobs","arguments":{"company":"neilsonfs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4295278},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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