Claims Handler
Start Date: 19th October 2026
Hybrid (after training)
Starting Salary: £30,000
The Claims Handler performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants. The Claims officer is responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. The Officer deals with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.
Main Duties & Responsibilities:
Personally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessary
Effectively utilise all available methods of communication (Email, Telephone, workflow systems)
Ensure all logs are updated accurately and on time
Plan, organise and prioritise workloads to meet agreed service levels
Assess the individual set of circumstances to each case assigned
Liaise with the customer on an on-going basis (both by phone and through written correspondence) keeping them informed of the progress of the case
Liaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationale
Manage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information required
Keeping up to date with product knowledge
Providing feedback to other teams in the business and within the team
Proactively review/challenge current processes and suggest ways to improve the customer journey
Knowledge & Experience:
Minimum requirements
2+ years’ experience in insurance claims handling
Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
Extensive customer service experience
Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records
Proficient computer skills
Working knowledge of regulatory and compliance requirements in Financial Services
Highly Desirable requirements
Working knowledge of UK life insurance policies, regulations, and industry standards
Knowledge of practice and procedures in a highly regulated Financial Services environment
Experience in working with external stakeholders as part of the claims handling process
Knowledge of medical terminology is a plus.
What you get from us:
Competitive salary with clear progression to £45,000
Structured training and ongoing coaching from day one
Incentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and more
Hybrid working options based on performance and service length
Life Assurance from day one
Employee Assistance Programme for support in life’s challenges
Wellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchers
Pension scheme, 23 days holiday plus bank holidays
Career progression opportunities with clear pathways
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!