{"id":1140738,"url":"https://alion.io/job/nel-hydrogen-service-manager","title":"Service Manager","company":{"id":717881,"name":"Nel Hydrogen","domain":"nelhydrogen.com","url":"https://alion.io/company/nel-hydrogen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Notodden, Norway"],"countries":["NO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":101000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T10:36:14Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-08T15:17:45Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Do you want to lead and develop a technical service function that plays a central role in customer satisfaction and long-term customer value?\nNel Hydrogen is looking for an experienced and collaborative Service Manager to lead our technical support and service team. In this role, you will oversee technical customer support, aftermarket activities, service deliveries, and the continuous improvement of service processes.\nThis is a great opportunity for a hands-on service leader who enjoys developing people, solving complex customer issues, and working across engineering, production, and sales to deliver professional and efficient support. If this resonates with you, this could be an exciting opportunity to help strengthen a customer-oriented service culture and contribute to growth within aftermarket and service.\nYour New Role\nReporting to the Site Support Director, you will have overall responsibility for the company's technical support and service function. You will lead the technical support and service team, ensure the right competence and capacity, and establish clear goals, KPIs, and development plans.\nYou will be responsible for high-quality technical support and service agreements, while contributing to aftermarket development, spare parts-related processes, and coordination with field service activities. Working closely with customers, partners, engineering, production, and sales, you will coordinate complex cases, handle escalations, and contribute to develop service concepts that increase customer value and profitability.\nThe role is well suited for a clear and motivating leader who combines strong technical understanding with a customer-focused, structured, and continuous-improvement mindset.\nYour Responsibilities\nIn this role, you will:\nLead, support, and develop the technical support and service team.\n\nEnsure professional and efficient handling of technical customer inquiries.\n\nPrioritize and coordinate complex technical cases and escalations.\n\nEnsure high quality in service agreements and contribute to spare parts-related processes and coordination with field service activities.\n\nDevelop and improve service concepts that increase customer value and profitability.\n\nStandardize service processes and working methods, and drive continuous improvement.\n\nMonitor key performance measures, including response time, resolution rate, and customer satisfaction.\n\nEnsure effective use of CRM, service, and support systems.\n\nIdentify new business opportunities within aftermarket and service.\n\nWhat We Are Looking For\nWe are looking for a customer-oriented and solution-focused leader with strong technical understanding and experience from technical support, service, or aftermarket operations. You should enjoy developing people, improving processes, and working across functions to deliver strong customer outcomes.\nYou'll bring:\nRelevant higher education in a technical field, engineering, or equivalent experience.\n\n8-10 years of experience in service operations, field service, technical support, or similar roles.\n\nExperience managing a technical support, service, or aftermarket organization.\n\nStrong technical understanding and experience with problem solving.\n\nExperience with customer follow-up and service deliveries.\n\nClear and motivating people leadership skills.\n\nA structured and results-oriented approach, with the ability to manage multiple priorities in a busy environment.\n\nStrong communication and collaboration skills.\n\nA proactive mindset and a strong focus on continuous improvement.\n\nFluency in English, both written and spoken. Norwegian language skills are an advantage.\n\nWhat You Will Get From Working With Us\nAn opportunity to work in a company in a leading position in the hydrogen and clean energy market.\n\nA visible and impactful role with many exciting interfaces across teams and stakeholders, both locally and globally.\n\nA dynamic and highly professional working environment consisting of competent and committed colleagues.\n\nCompetitive compensation and comprehensive benefits, pension and insurance schemes.\n\nThe Company has a published Code of Conduct that all employees are expected to follow.\nAbout Nel Hydrogen\nNel Hydrogen is the global leader in on-site hydrogen generation and the largest electrolyser manufacturer in the world. Nel Hydrogen is leading the charge into the new green hydrogen economy.\nIf you are driven by personal initiative combined with loyalty and commitment to your team and the ability to convert complex issues into simple solutions, then we want to talk to you. Join a company that is on the cutting edge of new energy innovations, with an energized, progressive culture.\nAt Nel, you will join a community where your expertise does more than service a company - it supports a vision. Step into a role where your professional skills will impact the future of green energy.\nApplications are reviewed on a rolling basis, so don’t wait to apply! If you have any questions, feel free to reach out to us at .","description_format":"text","description_chars":5033,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Norwegian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-09-23T11:08:26Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.695,"p_room":0.55,"age_days":47,"expected_fill_days":36,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/nel-hydrogen-service-manager","json_url":"https://alion.io/job/nel-hydrogen-service-manager.json","meta":{"generated_at":"2026-11-08T19:54:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717881},"rest":"https://alion.io/mcp/rest/get_company?id=717881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnel-hydrogen-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnel-hydrogen-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnel-hydrogen-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nel-hydrogen-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnel-hydrogen-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1140738}},{"tool":"search_jobs","arguments":{"company":"nelhydrogen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1140738},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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