{"id":3898943,"url":"https://alion.io/job/nelnet-engagement-manager-client-growth","title":"Engagement Manager - Client Growth","company":{"id":15352,"name":"Nelnet","domain":"nelnet.com","url":"https://alion.io/company/nelnet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T03:20:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.For over 40 years, Nelnet has been serving its customers, associates, and communities.\nThe perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.\nClient Growth is one of the key strategic objectives for the Consumer Servicing team, and this role is a critical contributor to that success. The Client Onboarding organization is responsible for the accurate, efficient, effective, and timely onboarding of clients across all Nelnet businesses and geographies. We are looking for a Project Manager who owns the client implementation lifecycle end-to-end - serving as the primary point of accountability during the transition from Sales to Management. This person holds the project to the budget, timeline, and scope defined in the client contract or agreement, while identifying and aligning stakeholders on risk on behalf of both the business and the client. This is a hybrid role based in our Lincoln office, planning and executing onboarding and implementation projects and their related program-level responsibilities.Key Responsibilities\nImplementation & Delivery\nOwn the planning and successful execution of multiple concurrent client onboarding/implementation projects through cross-functional collaboration.\nServe as the primary point of accountability for the client during implementation, translating the signed contract or agreement into an executable project plan.\nPerform analysis and due diligence, and build clear, attainable objectives and project requirements that reflect both contractual commitments and internal success criteria.\nDeliver each implementation against agreed cost, time, scope, and quality constraints.\nSupporting Internal Implementations that deliver client value, while working with the Growth Program Management team to outline capabilities and cross sell opportunities during implementation.\nBudget, Timeline & Contract Alignment (Program-Level Ownership)\nHold each engagement to its approved budget and timeline, proactively identifying variances and driving corrective action.\nContinuously validate that the scope and pace of delivery remain aligned to the terms of the client contract or potential agreement, escalating discrepancies before they become client-facing issues.\nTrack success criteria, KPIs, and critical-path milestones across the full project/program, and provide regular, accurate status reporting to internal and client stakeholders.\nCoordinate resourcing and dependencies across functional teams, acting as the connective layer a program manager provides above single-project execution.\nRisk Management & Stakeholder Alignment\nIdentify, log, and actively manage risks through mitigation and resolution, weighing impact to both Nelnet and the client.\nAlign business and client stakeholders on risk exposure and trade-offs relative to the contract, ensuring decisions are made with shared visibility.\nWork closely with senior leaders as issues arise, escalating appropriately and bringing recommended paths forward rather than problems alone.\nProvide clear, timely issue-resolution updates to all impacted stakeholders.\nBusiness Development-to-Management Transition\nAct as the key handoff point between the Sales/contracting process and ongoing account management, ensuring nothing negotiated in the agreement is lost in translation during implementation.\nPartner with Sales to fully understand deal-specific commitments, then build the internal plan required to deliver on them.\nSet the client relationship up for a smooth transition into steady-state account management once implementation is complete.\nContinuous Improvement & Ways of Working\nCoordinate and promote continuous improvement of workflows, procedures, processes, and standards across the onboarding/implementation function.\nSupport and facilitate retrospectives to continually improve the onboarding and implementation process.\nActively leverage AI tools that are embedded into the onboarding process, with an expectation of using them to improve efficiency and quality of delivery.\nNelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.\nThis role is currently open to candidates living within 30 miles of our Lincoln, NE office location.\nEducation\nBachelor's degree required.\nExperience\n5-8 years of project and/or program management experience.\nExperience in end-to-end client onboarding and implementation, ideally including exposure to contract or SOW terms and how they translate into delivery scope.\nExperience holding delivery accountable to a budget and timeline, and communicating variances to stakeholders.\nPMP certification a plus; program management credentials (e.g., PgMP) also valued given the hybrid scope of this role.\nExperience with project management tools\nCompetencies - Skills / Knowledge / Abilities\nDemonstrated effectiveness in both project management and program-level process management and optimization.\nAbility to read and operationalize contractual/agreement terms into project plans and success criteria.\nStrong financial acumen for tracking and defending project budgets.\nExcellent workflow management skills and experience.\nInnovation and change management implementation.\nProcess re-engineering and improvement.\nStrong organization and prioritization skills across multiple concurrent implementations.\nProactive thinking, risk identification, and execution abilities.\nDetail-oriented while maintaining a strategic, program-level view.\nClient-focused - comfortable managing both internal and external-facing relationships.\nStrong written and verbal communication skills, including executive-level status reporting.\nResults-oriented, with the ability to manage multiple priorities and competing deadlines.\nAbility to effectively coordinate with all levels of the organization, including senior leadership.\nExcellent relationship-building skills, particularly during the sales-to-delivery handoff.\nSalary starting at $75,000 annually\nOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.\nNelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.\nQualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or .\nNelnet is a Drug Free and Tobacco Free Workplace.\nUse of Artificial Intelligence in Hiring\nWe may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring","description_format":"text","description_chars":8650,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Payment Processing & Gateways","Business Process Outsourcing (BPO)","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-07T00:01:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/nelnet-engagement-manager-client-growth","json_url":"https://alion.io/job/nelnet-engagement-manager-client-growth.json","meta":{"generated_at":"2026-11-10T08:33:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15352},"rest":"https://alion.io/mcp/rest/get_company?id=15352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnelnet-engagement-manager-client-growth"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnelnet-engagement-manager-client-growth"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnelnet-engagement-manager-client-growth"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nelnet-engagement-manager-client-growth\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnelnet-engagement-manager-client-growth"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3898943}},{"tool":"search_jobs","arguments":{"company":"nelnet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3898943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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