{"id":3382765,"url":"https://alion.io/job/nelnet-master-data-management-mdm-lead","title":"Master Data Management (MDM) Lead","company":{"id":15352,"name":"Nelnet","domain":"nelnet.com","url":"https://alion.io/company/nelnet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States","Centennial, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":282},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":".NET","optional":false},{"name":"Master Data Management","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-28T05:59:16Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T03:44:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.\nThe Master Data Management (MDM) Lead owns the definition of customer, institution, and payment identityacross Nelnet Business Services systems, including CRM platforms, enterprise payment and enrollment systems,\nand the Snowflake data platform. The role authors the match rules, thresholds, and survivorship logic that\ndetermine which record is authoritative when systems disagree, owns the canonical identifier architecture those\nrules produce, and independently validates that production pipelines enforce the standard as written. It sits\nwithin Data Governance and remains independent of the teams that build and operate the pipelines, preserving\nthe separation between defining what “correct” means and executing against it, while working daily alongside\ndata engineering, system owners, and implementation partners through CRM migration and consolidation\nefforts.\nThe Master Data Management (MDM) Lead owns the definition of customer, institution, and payment identity across Nelnet Business Services systems, including CRM platforms, enterprise payment and enrollment systems, and the Snowflake data platform. The role authors the match rules, thresholds, and survivorship logic that determine which record is authoritative when systems disagree, owns the canonical identifier architecture those rules produce, and independently validates that production pipelines enforce the standard as written. It sits within Data Governance and remains independent of the teams that build and operate the pipelines, preserving the separation between defining what “correct” means and executing against it, while working daily alongside data engineering and system owners.\nJOB RESPONSIBILITIES:\nAuthor, document, and maintain the match rules, thresholds, and survivorship logic that define golden records for customer, institution, and payment identity across NBS systems.\nOwn the canonical identifier architecture, including canonical institution and customer IDs, and define where those identifiers are assigned, stored, and enforced across the system landscape.\nEstablish formal entity resolution between business unit CRM records, replacing informal name and tax ID matching with documented, repeatable, business-approved match logic.\nDefine system of record and ownership rules for master data attributes, and adjudicate conflicts where multiple systems claim authority over the same entity or field.\nPartner with data engineering to translate the match rulebook into production pipelines, and independently validate that pipeline output conforms to the approved standard.\nEstablish match quality thresholds and monitoring, including false positive and false negative review, and define manual stewardship workflows for records that cannot be resolved automatically.\nDirect remediation of duplicate, conflicting, and orphaned master records at production volume, in coordination with the data quality program.\nEmbed master data requirements into system implementations, migrations, and integration design, including sequencing requirements for identifier assignment prior to data load.\nReview vendor and implementation partner proposals covering identity resolution, migration mapping, and data acceptance criteria, and confirm scope boundaries before work is contracted.\nMaintain version control, change history, and business approval records for all match and survivorship rules so that every value can be traced to its source system and governing rule.\nProvide resolved, consistently keyed master data to downstream analytics, reporting, and AI initiatives, and advise on the identity requirements of new use cases before they are built.\nFacilitate master data decisions with business unit data product owners and stewardship forums, and escalate unresolved ownership disputes to the Director with clear recommendations.\nReport on master data coverage, match rates, duplicate volumes, and remediation progress to the Director and program stakeholders.\nEDUCATION\nBachelor's degree in Information Systems, Data Analytics, Computer Science, Business, or related field.\nProfessional certifications related to data management or master data management (e.g., DAMA CDMP or similar) preferred. EXPERIENCE Required\n5+ years of experience in master data management, data quality, data engineering, or related data management roles.\nDemonstrated experience authoring match rules, thresholds, and survivorship logic for one or more master data domains (customer, account, party, product, or similar).\nExperience designing identity resolution and golden record logic across multiple source systems.\nExperience working with enterprise CRM data models (Creatio, Salesforce, HubSpot, or comparable).\nExperience with cloud data warehouse platforms (Snowflake or comparable), including SQL proficiency sufficient for profiling, match testing, and validation.\nExperience producing governance documentation that business owners, auditors, and external partners can act on without further interpretation. Preferred\nExperience supporting system migrations, consolidations, or platform implementations from a master data or data governance perspective.\nExperience in a multi-brand or multi-entity organization where the same customer legitimately exists in more than one business unit's systems.\nExperience with MDM tooling or match and merge engines, and with data catalog platforms (e.g., Atlan).\nExperience overseeing external implementation vendors or contractors on data migration or identity resolution scope.\nOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc\nNelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.\nQualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .\nNelnet is a Drug Free and Tobacco Free Workplace.\nUse of Artificial Intelligence in Hiring\nWe may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. 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