{"id":1651113,"url":"https://alion.io/job/nelnet-office-manager","title":"Office Manager","company":{"id":15352,"name":"Nelnet","domain":"nelnet.com","url":"https://alion.io/company/nelnet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":124},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":".NET","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T00:39:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.For over 40 years, Nelnet has been serving its customers, associates, and communities.\nThe perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.\nWe are seeking a highly organized, solutions-oriented Office Manager who brings a strong blend of facilities management and executive-level administrative support. In this role, you’ll be the heartbeat of our workplace-ensuring our office runs smoothly, our people have what they need to be successful, and our environment reflects the professionalism of a leading financial services organization.If you thrive in fast-moving environments, enjoy solving problems before they become problems, and take pride in running a best-in-class workplace experience, we’d love to meet you.\nCompensation Range for this Role: $59,498-$92,000 CAD (based on experience)\nThis role has an in office requirement.\nAdditionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment. Candidates must be eligible to obtain and maintain the required clearance throughout their employment.\nFacilities & Workplace Operations\nOversee daily office operations to ensure a clean, safe, and professional workspace\nOversee reception operations including greeting visitors, managing sign-ins, coordinating escorts, and ensuring security protocols are followed\nAct as the primary onsite contact for building management, maintenance, inspections, and safety protocols. Support incoming inquiries (phone/email) and direct them appropriately\nManage building access for employees, contractors, and visitors\nMonitor and resolve ServiceNow/work-order tickets and coordinate vendor support\nConduct routine space checks and handle minor workspace adjustments\nVendor & Property Management\nCoordinate with key vendors (cleaning, supplies, coffee/water services, shredding, electricians)\nCoordinate maintenance requests, monitor service levels, and oversee vendor billing\nMaintain facility documentation and asse inventories\nAdministrative & Executive Support\nBuild polished, executive-ready PowerPoint presentations and consolidate materials for leadership meetings\nManage multiple priorities and meet tight deadlines with ease\nCoordinate internal events and external client meetings if needed\nArrange travel and meeting logistics for leaders and visitors\nPrepare reports and financial summaries - including working from raw data when needed\nDraft agendas, set up meeting materials, and book meeting spaces\nProvide light technical support and triage as needed\nOffice Logistics & Support\nManage office supply orders and inventory.\nSupport seating plans, space assignments, and move coordination\nEnsure an exceptional visitor and employee experience onsite\nFinancial Administration\nSupport the office/facilities budget, including invoice processing and tracking quotes\nEnsure accurate documentation and approval workflow management\nEXPERIENCE:\n3+ years of experience in office management, facilities coordination, workplace operations, or a similar role\nStrong administrative capabilities, including report preparation, presentation building, and event coordination\nExcellent organizational skills with the ability to prioritize and manage competing deadlines\nStrong communication skills and a service-focused approach\nComfort with MS Office (especially PowerPoint and Excel) and digital ticketing systems (e.g., ServiceNow)\nWillingness to roll up your sleeves and assist with light physical tasks as needed.\nCOMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:\nAttention to detail, 10-key, strong math skills, strong spreadsheet skills, good judgment and analytic skills.\nDemonstrate customer service skills and organization skills.\nEffective oral communications skills. \nAbility to handle conflict as needed. \nBasic problem solving ability.\nComputer skills to include MS Outlook, PC proficiency (Windows environment), MS Office Suite.\nThis position is for an existing vacancy within our organization.\nOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.\nNelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.\nQualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or .\nNelnet is a Drug Free and Tobacco Free Workplace.\nUse of Artificial Intelligence in Hiring\nWe may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring","description_format":"text","description_chars":6329,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Payment Processing & Gateways","Debt Collection & Recovery","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-02T00:17:57Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nelnet-office-manager","json_url":"https://alion.io/job/nelnet-office-manager.json","meta":{"generated_at":"2026-10-03T03:27:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3189,"day_limit":5000,"remaining_today":1811,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}