{"id":778305,"url":"https://alion.io/job/nelo-collections-agent","title":"Collections Agent","company":{"id":62836,"name":"Nelo","domain":"nelo.mx","url":"https://alion.io/company/nelo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19000,"max":25000,"currency":"MXN","period":"month","gross":null,"usd_annual":16344},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-07T22:32:19Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-21T11:13:26Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":105},"description":"Collections Agent (CDMX)\nAbout the Company\nNelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in 2019 by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace - all under one app - designed from first principles for a mobile-first, real-time payments world.\nWith $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable - positive operating profit in both 2024 and 2025. It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.\nHQ: Mexico City, Mexico; commercial and people operations in New York City\n\nFounded: 2019\n\nTeam size: 60 FTEs\n\nOpen roles: 10+\n\nWebsite: nelo.mx\n\nStage: Post-Series A; $100M credit facility (Victory Park Capital, 2022); profitable\n\nBenefits: 401k, open PTO, medical, dental, vision, STD, LTD, fertility\n\nCompany values:\nBe your best selves: ambition, hard work, intellectual curiosity\n\nEveryone is an owner: all employees receive equity including customer support; 10-year option expiration; equity refreshers\n\nCustomer first: product decisions grounded in customer benefit\n\nOpen and honest communication: quarterly financials and board presentations shared company-wide; low tolerance for bureaucracy or gossip\n\nMove fast, learn fast: hundreds of experiments run monthly; rigorous experimentation culture\n\nAbout the Job\nYou'll join our collections team to recover early-stage delinquent accounts. You work a curated set of customer accounts. You call from a flexible script. You document what works and what does not.\nYour job is to be on the calls. You reach customers, understand their situation, and negotiate agreements that get accounts back on track. You track your results and share what you learn with the team.\nWhat You'll Do\nCall customers in early delinquency (15-30 days past due).\n\nUse a script as your starting point. Adapt the conversation based on the customer.\n\nLog each call in our system. Document offers, agreements, and rejection reasons.\n\nReport weekly metrics to our Operations team: calls, contacts, agreements, recoveries in pesos.\n\nJoin team retrospectives. Share what arguments landed and where negotiations broke down.\n\nWhat We're Looking For\nProven phone collections experience in Mexico. Minimum 1 year of experience in a contact center or collections team. (Non-negotiable.)\n\nComfort speaking from a script, with the ability to adapt when a customer pushes back.\n\nAn operator mindset. You solve problems without constant supervision.\n\nImmediate availability. Ideally you start within the next 15 days.\n\nContract & Terms\nDuration: 2-3 months. Possible extension if results warrant it.\n\nLocation: CDMX. Office-based (Roma Norte) (4 days a week in office)\n\nHours: Full time. Monday to Friday, 9am-6pm (may rotate as needed).\n\nCompensation: $18,000-$25,000 MXN monthly base.","description_format":"text","description_chars":3073,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-11T23:44:18Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.57,"p_room":0.36,"age_days":105,"expected_fill_days":69,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":16344,"is_top_pay":false},"html_url":"https://alion.io/job/nelo-collections-agent","json_url":"https://alion.io/job/nelo-collections-agent.json","meta":{"generated_at":"2026-10-21T15:13:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62836},"rest":"https://alion.io/mcp/rest/get_company?id=62836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnelo-collections-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnelo-collections-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnelo-collections-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nelo-collections-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnelo-collections-agent"}]}