{"id":4213198,"url":"https://alion.io/job/nelsonmullins-help-desk-analyst","title":"Help Desk Analyst","company":{"id":1764547,"name":"NelsonMullins","domain":"nelsonmullins.com","url":"https://alion.io/company/nelsonmullins","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T01:46:43Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T01:46:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nNelson Mullins, an AmLaw 100 firm, is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide range of computer, software, and system-related problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more complex technical challenges in a fast-paced environment.\nA Day in the Life\nServes as the first point of contact for technical support, providing timely assistance to firm personnel via phone, email, and in person. Diagnose, troubleshoot, and resolve hardware, software, and application issues, escalating complex matters as needed. Support Microsoft Windows, Microsoft 365 applications, and firm-approved legal and business software while maintaining accurate ticket documentation and tracking in ServiceNow.\nCommunicate regularly with users to provide updates and ensure timely resolution of requests. Collaborate with internal IT teams and external vendors to address complex technical issues, perform routine maintenance and troubleshooting of firm-issued computers, and assist with technology projects, software rollouts, and user support initiatives. Adhere to firm policies and security standards when handling sensitive information. This role may require occasional travel (up to 10%) and participation in a rotating weekend on-call schedule after the first year.\nWe Know You\nThe ideal candidate has 1-3+ years of Help Desk or Desktop Support experience, preferably in a law firm or professional services environment.\nCandidates should have hands-on experience supporting Microsoft 365, Windows 11, and legal technology platforms, along with knowledge of MFA, SSO, VPN, VDI, and mobile device support.\nSuccess in this role requires strong customer service and communication skills, a solid understanding of ITIL-based support practices and ticketing systems, and the ability to translate technical issues into clear, user-friendly solutions. Attention to detail, professionalism, and discretion when handling confidential information are essential.\nWho We Are\nWith more than 1,000 attorneys, policy advisors, e-discovery professionals and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.","description_format":"text","description_chars":2710,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-13T01:46:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T02:58:21Z"},"pay":null,"html_url":"https://alion.io/job/nelsonmullins-help-desk-analyst","json_url":"https://alion.io/job/nelsonmullins-help-desk-analyst.json","meta":{"generated_at":"2026-11-13T02:58:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764547},"rest":"https://alion.io/mcp/rest/get_company?id=1764547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnelsonmullins-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnelsonmullins-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnelsonmullins-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nelsonmullins-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnelsonmullins-help-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4213198}},{"tool":"search_jobs","arguments":{"company":"nelsonmullins.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4213198},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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