{"id":2417998,"url":"https://alion.io/job/neo-sustaining-engineer","title":"Sustaining Engineer","company":{"id":25031,"name":"NEO","domain":"neo.ai","url":"https://alion.io/company/neo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-07-20T04:51:50Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-13T10:57:50Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Neo Security is hiring a Sustaining Engineer to keep our production product reliable, secure, and performant for the customers depending on it every day. Based out of our Boston, MA office, you'll own the triage, root-cause analysis, and resolution of customer-reported bugs, security findings, and production issues across our shipped product versions. You'll work closely with Support, Customer Success, QA, and the core Engineering team to fix what's broken, patch what's vulnerable, and feed hard-won lessons back into how we build.\nThis role suits an engineer who enjoys solving gnarly, real-world problems in already-shipped code, takes pride in customer impact, and is comfortable being the person who digs into a hard bug until it's truly fixed - not just patched over.\nWhat You'll Do\nTriage, reproduce, and root-cause customer-reported bugs and production issues across supported product versions.\nDevelop, test, and ship fixes and patches for existing releases, following the team's release and hotfix processes.\nPartner with Support and Customer Success to investigate escalated customer issues and provide timely updates and resolutions.\nTriage and remediate security vulnerabilities identified through internal scanning, external research, or customer/partner reports.\nMaintain and improve internal tooling used for debugging, log analysis, and issue reproduction across environments.\nCollaborate with QA to build regression tests that prevent previously fixed issues from recurring.\nDocument root causes, fixes, and workarounds clearly for internal teams (Support, Customer Success) and, where appropriate, customers.\nIdentify patterns across recurring issues and feed them back to core product/engineering teams to inform longer-term fixes and architectural improvements.\nParticipate in an on-call rotation to support critical production issues and security incidents as needed.\nBalance reactive bug-fixing work with proactive stability, performance, and technical debt improvements.\nRequirements\n4+ years of professional software engineering experience, ideally including sustaining engineering, production support, or similar maintenance-focused work.\nStrong debugging and root-cause analysis skills, comfortable working in unfamiliar or legacy portions of a codebase.\nProficiency in the languages and technologies used in Neo Security's product (details shared during the interview process; general proficiency in a modern backend language such as Go, Python, Java, or similar is expected).\nExperience working with customer-reported issues and translating vague reports into clear, reproducible bugs.\nFamiliarity with security concepts and comfort triaging and remediating vulnerabilities, given Neo Security's product domain.\nSolid understanding of testing practices, including writing regression tests to prevent issue recurrence.\nStrong written communication skills, with the ability to document technical issues clearly for both technical and non-technical audiences.\nComfortable participating in an on-call rotation for critical issues.\nBased in or near Boston, MA, with the ability to work a hybrid schedule.","description_format":"text","description_chars":3132,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Corporate Events","Application Security"],"lifecycle":[{"event":"open","at":"2026-10-13T04:00:40Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.358,"p_room":0.28,"age_days":85,"expected_fill_days":19,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/neo-sustaining-engineer","json_url":"https://alion.io/job/neo-sustaining-engineer.json","meta":{"generated_at":"2026-10-13T11:22:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":25031},"rest":"https://alion.io/mcp/rest/get_company?id=25031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneo-sustaining-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneo-sustaining-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneo-sustaining-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neo-sustaining-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneo-sustaining-engineer"}]}