{"id":3965727,"url":"https://alion.io/job/neo-technical-account-manager","title":"Technical Account Manager","company":{"id":25031,"name":"NEO","domain":"neo.ai","url":"https://alion.io/company/neo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DLP","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-11-09T12:31:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:48:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Neo Security is hiring a Technical Account Manager to own the technical success of a focused portfolio of enterprise customers.\nYou’ll be each customer’s trusted technical partner from deployment through long-term adoption: leading the hands-on rollout and integration of Neo across endpoints, cloud, identity, and AI development environments, building success plans with clear owners and milestones, and helping customers expand Neo into new teams, workloads, and use cases.\n You’ll work at the intersection of Customer Success,Support, Sales, Product, and Engineering, bringing what you learn in the field back into the platform.\nWhat You’ll Do\nOwn the post-sales technical relationship for a focused portfolio of enterprise customers, building trusted partnerships with security practitioners, architects, and CISOs.\nTroubleshoot across endpoint, cloud, identity (IdP/SSO), and networking and get to root cause wherever the issue lives.\nLead hands-on deployment, integration, and troubleshooting of Neo across endpoint, IDE integrations, Browsers, and coding agents, cloud platforms, identity providers, and SaaS integrations.\nTranslate customer use cases into technical requirements, configurations, workflows, and production-readiness plans.\nBuild and drive deployment roadmaps and success plans with clear phases, owners, and target dates, and lead quarterly business reviews that demonstrate value and align on next steps.\nOwn technical escalations from investigation through resolution: reproduce issues, collect and analyze logs, develop mitigations, and give Engineering clear, actionable bug reports.\nDrive adoption beyond the initial rollout by embedding Neo into customers’ recurring security and operational workflows through workshops, enablement, runbooks, and best practices.\nIdentify new teams, workloads, and use cases where Neo can deliver value, partnering with Sales when commercial follow-up is needed.\nAct as a strategic feedback loop between the field and Product, Engineering, and Research, bringing customer insight into the roadmap and the deployment experience.\nRequirements\nAt least 5 years in a customer-facing technical position with a cybersecurity or B2B SaaS company, for example in Technical Account Management, Solutions Engineering or Architecture, or Tier 3 Support, preferably at an AI security, EDR, or DLP vendor.\nA track record of rolling out and integrating security products in enterprise production environments, and of owning the customer’s technical results from deployment planning through to long-term adoption.\nWide-ranging technical knowledge spanning endpoint management, cloud infrastructure, identity providers, and SSO.\nExcellent problem-solving skills across authentication, logs, security controls, and system integrations, including the ability to pinpoint the root cause and share concrete findings with R&D before escalating.\nA strong grasp of today’s AI technologies, such as LLM applications, AI agents, coding agents, and MCP.\nEase in engaging security leaders and the ability to shift naturally between strategic, risk, business, and in-depth technical discussions.\nOutstanding spoken and written communication, with a talent for making complex technical topics easy to understand.\nThrives in an early-stage company where the product changes quickly, and is prepared to take ownership of accounts within the first month.\nLocation: Israel. Full-time role.\nNice to Haves\nBackground in AI security or AI governance, or in protecting generative AI applications and autonomous agents.\nHands-on work integrating with IDEs, coding agents, or AI gateway and runtime infrastructure.\nPrevious experience at an early-stage or fast-growing security startup.","description_format":"text","description_chars":3710,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-11-09T14:04:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":95,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T02:28:24Z"},"pay":null,"html_url":"https://alion.io/job/neo-technical-account-manager","json_url":"https://alion.io/job/neo-technical-account-manager.json","meta":{"generated_at":"2026-11-10T02:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":25031},"rest":"https://alion.io/mcp/rest/get_company?id=25031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneo-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneo-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneo-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neo-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneo-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3965727}},{"tool":"search_jobs","arguments":{"company":"neo.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3965727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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