{"id":1901756,"url":"https://alion.io/job/neogen-coordinator-operational-systems-support","title":"Coordinator, Operational Systems Support","company":{"id":1926847,"name":"Neogen","domain":"neogen.com","url":"https://alion.io/company/neogen-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-08T21:36:15Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Come Be Part of a Mission that Matters!\nESSENTIAL FUNCTIONS:\nCoordinate equipment support intake, triage, and tracking, including downtime communications and issue escalation to the appropriate technician, vendor, or leader.\nSupport visibility of equipment, automation, and laboratory technology system status by tracking work orders and issue resolution, and by coordinating activities across the equipment lifecycle (installation, operation, maintenance, upgrades, and retirement).\nCoordinate preventive maintenance and calibration schedules; maintain accurate equipment records and supporting documentation.\nSupport audits, inspections, nonconformances, CAPAs, and investigations, and monitor compliance-related metrics and readiness activities.\nCoordinate vendor service activities, including installations, repairs, and escalations, and track vendor performance, action items, and related contract documentation.\nSupport equipment installations, upgrades, transfers, and operational handoffs, coordinating associated training and readiness activities.\nSupport operational and equipment-related projects by maintaining timelines, action items, risks, and dependencies, and coordinating related stakeholder communications.\nAssist with the development, review, and maintenance of OSS standard operating procedures (SOPs), including document control, review scheduling, and training-alignment tracking.\nMaintain equipment, project, and operational performance metrics including downtime, reliability, backlog, and vendor performance; develop status reports and dashboards for leadership review.\nServe as a point of contact between OSS and partner functions, including Laboratory Operations, Quality, Facilities, Procurement, and Vendors, to support coordination and communication on shared priorities.\nSupport continuous improvement efforts by identifying documentation or process gaps and recommending procedural updates.\nPerform additional responsibilities as assigned by the manager.\nPREFERRED QUALIFICATIONS:\nBachelor's degree in a related field preferred; high school diploma required.\n3+ years of experience in an operations, laboratory, facilities, or equipment support coordination environment; equivalent combinations of education and experience may be considered.\nExperience supporting cross-functional coordination, project tracking, or vendor coordination activities.\nFamiliarity with preventive maintenance, calibration, or compliance documentation processes.\nProficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with SharePoint, Teams, Power BI, or CMMS/work order systems a plus.\nStrong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.\nEffective written and verbal communication skills, with the ability to coordinate across teams and stakeholders.\nAbility to work independently on daily assignments while seeking guidance on new or non-standard situations.\nWHO IS NEOGEN:\nNeogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.\nNeogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust - the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. 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