{"id":3774299,"url":"https://alion.io/job/neogen-customer-service-rep-i","title":"Customer Service Rep I","company":{"id":1926847,"name":"Neogen","domain":"neogen.com","url":"https://alion.io/company/neogen-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T22:40:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T21:58:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Come Be Part Of A Mission that Matters!\nFrom inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.\nJob Description SummaryThe Neogen Corporation, a Lansing MI based leader in Food Safety products and solutions, is seeking a candidate for a Customer Service Representative for the food safety diagnostic division. The ideal candidate will be able to provide customers with expert assistance to a wide variety of questions and problems. Unlike traditional customer service roles, you will build ongoing relationships with customers through consultative relationship building. Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. Strong multi-tasking skills, sense of urgency, and excellent verbal and written communication are encouraged. Interpersonal skills and the ability to establish rapport, build solid relationships with a variety of internal partners and customers is critical. Neogen provides comprehensive training on internal process and systems.\nJob Summary\nThe Customer Service Representative supports internal and external customers by processing orders, responding to customer inquiries, coordinating shipment and account-related issues, and partnering with Sales, Accounts Receivable, Planning, Purchasing, and Shipping. This role requires accuracy, organization, responsiveness, and the ability to manage multiple priorities in a customer-focused environment.\nEssential Duties and Responsibilities\nHandle inbound customer calls and make outbound calls regarding order status, order-entry issues, and other customer needs.\nEnter and process customer orders received by phone, fax, and email using CRM and Solomon systems.\nProcess Visa, MasterCard, and American Express payments in accordance with company procedures.\nProvide order confirmations to customers by email or fax.\nTrack customer shipments and provide shipment information as needed.\nEnter customer complaints related to merchandise, equipment, and loaners into the appropriate CMS system.\nAssist customers with establishing eCommerce accounts.\nMaintain customer purchase order documentation on the appropriate shared drive.\nReview open-order reports and identify shipments requiring follow-up or confirmation.\nAssist Sales representatives with customer quotes and convert approved quotes into orders as needed.\nProvide invoice copies to customers and Sales representatives.\nMaintain knowledge of Neogen products, services, and internal processes.\nUse product knowledge to identify appropriate opportunities to support or expand customer orders.\nParticipate in customer and sales campaigns as assigned.\nProvide phone and email coverage for Customer Service team members when needed.\nParticipate in cross-training within the Customer Service department.\nMaintain and update departmental training documentation and procedures for assigned divisions.\nPartner with Purchasing, Planning, and Shipping to resolve inventory and order-related issues.\nCommunicate professionally with internal and external customers by phone and email.\nPartner with Accounts Receivable to help resolve purchase order discrepancies, account balances, case-related issues, and other customer account concerns.\nParticipate in special projects as assigned.\nMaintain regular and reliable attendance consistent with the requirements of the role.\nWork occasional adjusted hours based on business and customer needs.\nPerform other related duties as assigned.\nBasic Qualifications\nHigh school diploma or GED.\nOne or more years of customer service, order processing, administrative support, or related experience, or an equivalent combination of education, training, and relevant experience.\nExperience using Microsoft Word and Excel.\nAbility to enter and maintain information accurately in computer-based systems.\nAbility to communicate clearly and professionally with internal and external customers by phone and email.\nAbility to read and interpret written procedures, instructions, and routine business documents.\nAbility to prepare routine written correspondence.\nAbility to organize work, manage multiple priorities, and meet established deadlines.\nAbility to work effectively with cross-functional teams and customers.\nPreferred Qualifications\nAssociate or bachelor's degree.\nExperience in a customer service or order-entry environment.\nExperience using CRM, ERP, or order-management systems.\nExperience with Solomon or similar ERP software.\nExperience processing customer payments, purchase orders, invoices, or account-related transactions.\nAbility to type approximately 50-60 words per minute accurately.\nKnowledge, Skills, and Abilities\nStrong customer service and interpersonal skills.\nProfessional phone and email communication skills.\nStrong attention to detail and accuracy.\nAbility to organize and prioritize multiple tasks.\nAbility to identify issues, gather relevant information, and work with appropriate partners to resolve customer concerns.\nAbility to adapt communication style based on customer and business needs.\nAbility to work collaboratively across departments.\nAbility to maintain confidentiality of customer and business information.\nAbility to learn Neogen products, systems, procedures, and processes.\nAbility to accept feedback and apply it to improve performance and work quality.\nPhysical Demands\nThe physical requirements described below represent those associated with performing the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions.\nThe employee is regularly required to sit, use hands to operate computer and office equipment, and communicate verbally and electronically. The employee may occasionally be required to stand or walk and may occasionally lift or move items weighing up to 25 pounds. The position requires the ability to perform computer-based work and review detailed information for extended periods.\nWork Environment\nThis position is generally performed in an office or similar work environment. The noise level is typically low. The employee may occasionally encounter workplace odors associated with the surrounding business environment.\nReasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.\nEqual Employment Opportunity\nNeogen is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.","description_format":"text","description_chars":6691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Food Safety"],"lifecycle":[{"event":"open","at":"2026-11-04T22:40:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 3","filings_12m":3,"filings_prev_12m":6,"green_card_filings_12m":3,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/neogen-customer-service-rep-i","json_url":"https://alion.io/job/neogen-customer-service-rep-i.json","meta":{"generated_at":"2026-11-09T22:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1926847},"rest":"https://alion.io/mcp/rest/get_company?id=1926847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneogen-customer-service-rep-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneogen-customer-service-rep-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneogen-customer-service-rep-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neogen-customer-service-rep-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneogen-customer-service-rep-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3774299}},{"tool":"search_jobs","arguments":{"company":"neogen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3774299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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