Key Account Manager

Job Description:

• Build, develop, and maintain strong, long-term relationships with strategic accounts, including Food Processors and Contract Laboratories
• Engage with quality, laboratory, procurement, and senior management stakeholders to understand business needs and position relevant Neogen Food Safety Solutions
• Develop and execute strategic account plans to increase customer value, strengthen partnerships, and drive sustainable revenue growth
• Serve as the primary point of contact for assigned key accounts, responding to enquiries, resolving issues, and identifying opportunities to enhance customer experience
• Conduct regular business reviews, monitor account performance and KPIs, and use Salesforce and other CRM insights to recommend improvements and support continuous growth
• Collaborate with the EMEA Corporate Account Team, Professional Services, Marketing, and Customer Support
• Monitor market developments and competitor activity to refine account strategies
• Support customers in achieving food safety objectives through tailored Neogen Food Safety Solutions

Requirements:

• Demonstrated experience in key account management, strategic sales, business development, or a comparable customer-facing commercial role
• Experience working with, or strong knowledge of, the food processing, food safety, laboratory, or related industries
• Proven ability to build relationships with stakeholders at different organisational levels and translate customer needs into effective solutions
• Strong commercial and analytical capability, with experience using performance data and KPIs to manage accounts and identify growth opportunities
• Excellent communication, negotiation, and presentation skills, with the ability to work effectively across internal and external teams
• Professional fluency in Polish and English
• Ability to travel as required to support customers and business priorities

Benefits:

• A standard benefits package
• Opportunity to contribute to commercial strategy, customer success, and continuous improvement
• Collaboration with experienced regional and cross-functional teams in an international business environment