{"id":1901711,"url":"https://alion.io/job/neogen-key-accounts-manager","title":"Key Accounts Manager","company":{"id":1926847,"name":"Neogen","domain":"neogen.com","url":"https://alion.io/company/neogen-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":171000,"period":"year","method":"role_country_seniority_unknown","sample_n":9823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-13T02:25:42Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"It's fun to work in a company where people truly believe in what they are doing!\nKey Account Manager - Cattle Genomics\nNeogen is a global company focused on protecting the world’s food supply. We provide products and solutions that support food safety, animal safety, genomics, and related industries, helping customers detect risks, improve quality, and protect both people and animals. Our work spans from farms and laboratories to food production environments, giving employees the opportunity to contribute to a mission-driven organization with broad global impact.\nPosition Summary\nThe Key Account Manager - Cattle Genomics is responsible for managing and supporting assigned corporate and high-value end-user accounts across the U.S., with a primary focus on the beef and dairy markets. The role may also support the development of specialty and integrated protein accounts identified across the organization as Key Accounts.\nThis position serves as a primary point of contact for assigned customers, coordinating communications, genomic result delivery, implementation support, and issue resolution to ensure a high-quality customer experience.\nThe Key Account Manager partners closely with the Customer Support Supervisor and cross-functional teams including Sales, Marketing, Customer Support, IT, and Lab Operations to support customer needs, improve internal processes, and drive broader adoption of genomic solutions within key accounts.\nSuccess in this role requires strong customer relationship management, communication, analytical, and project management skills, along with the ability to manage multiple priorities and collaborate effectively across functions.\nEssential Functions\nServe as the primary point of contact for assigned corporate accounts and high-value end-user clients.\nSupport broader adoption of genomic products and solutions within assigned accounts to help achieve business growth and financial objectives.\nProvide high-quality customer support focused on implementation of genomic tools, operational efficiency, project execution, and timely issue resolution.\nDevelop a strong understanding of customer business models, operational needs, and priorities to provide effective account support.\nManage the generation, delivery, and explanation of genomic results for assigned customers.\nEnsure genomic reports and results are delivered accurately, on schedule, and in a format that supports customer decision-making.\nMaintain accurate customer documentation and develop or monitor key performance metrics related to operational effectiveness and customer outcomes.\nWork closely with Sales teams to identify customer needs, coordinate account activities, and support implementation plans.\nPartner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams to support key account strategies and customer initiatives.\nIdentify opportunities to improve internal processes, operating efficiencies, and the overall customer experience.\nLead or participate in cross-functional projects designed to improve customer service, workflow, reporting, and account support.\nResearch and assist with customer inquiries and escalated issues as requested by the Customer Support Supervisor.\nParticipate in customer service training, team meetings, planning activities, and other department initiatives.\nSupport marketing initiatives related to genomic products, including development and improvement of customer training materials, product literature, and communication tools.\nGather customer feedback through surveys, direct conversations, and market research to support product positioning and communication strategies.\nCollaborate with Marketing to ensure customer-facing communications are accurate, timely, and aligned with customer needs.\nSupport the development of specialty and integrated protein accounts identified as organizational Key Accounts.\nTravel to customer locations as needed to establish protocols, support implementation, resolve issues, and strengthen customer relationships.\nPerform other duties as assigned.\nBasic Qualifications\nBachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences discipline.\nExperience in customer service, account support, customer communications, training, or a related customer-facing function.\nExperience developing customer-facing communications, training materials, reports, or related documentation.\nDemonstrated problem-solving skills and the ability to analyze information from multiple sources.\nStrong written and verbal communication skills.\nAbility to communicate effectively with customers, internal stakeholders, and leadership.\nAbility to manage multiple priorities, projects, and customer needs simultaneously.\nAbility to read, analyze, and interpret technical information, professional journals, and related materials.\nProficiency with Microsoft Excel, Word, and PowerPoint.\nExperience using CRM systems or other customer management applications.\nAbility to travel up to 30%.\nPreferred Qualifications\nMaster’s degree or specialized coursework in animal science, genetics, animal production, agriculture, business, or a related field.\nExperience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural industry.\nExperience managing corporate, strategic, or high-value customer accounts.\nExperience working with genomic data, testing programs, or genomic reporting.\nExperience with project management tools and methodologies.\nExperience using Adobe Acrobat and browser-based business applications.\nExperience collaborating across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams.\nExperience supporting implementation of new products, programs, or customer processes.\nExperience developing dashboards, metrics, reports, or other tools used to monitor customer or operational performance.\nKnowledge, Skills, and Abilities\nStrong customer relationship management skills\nStrong organizational and project management capabilities\nAbility to translate technical information into clear, customer-friendly communication\nAbility to work independently while collaborating effectively across teams\nStrong attention to detail and commitment to accuracy\nAbility to identify customer needs and recommend appropriate solutions\nAbility to build credibility and maintain effective relationships with internal and external stakeholders\nStrong analytical and problem-solving skills\nAbility to adapt communication style based on audience and business need\nTravel\nUp to 30% travel may be required to meet with assigned customers, establish protocols, support implementation, resolve issues, and strengthen customer relationships.\nAbout Neogen\nNeogen is a global leader in food safety, animal safety, genomics, and related solutions that help protect the world’s food supply. Our products and services support customers across agriculture, food production, laboratories, animal health, and other industries where safety, quality, and reliability matter.\nAt Neogen, we are committed to building an inclusive workplace where employees can contribute, grow, and do meaningful work. We value collaboration, continuous improvement, accountability, and a strong customer focus.\nNeogen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.\nCome Be Part Of A Mission that Matters!From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. 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