{"id":3714552,"url":"https://alion.io/job/neogencode-technologies-pvt-ltd-infra-delivery-lead","title":"Infra Delivery Lead","company":{"id":3798318,"name":"NeoGenCode Technologies Pvt Ltd","domain":"neogencode.com","url":"https://alion.io/company/neogencode-technologies-pvt-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Noida, India","Pune, India","Bengaluru, India","Hyderabad, India","Bhopal, India","Jaipur, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1500000,"max":2000000,"currency":"INR","period":"year","gross":true,"usd_annual":21352},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Datadog","optional":true},{"name":"PagerDuty","optional":true},{"name":"Terraform","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:58:07Z","employer_posted_date":null,"last_verified_at":"2026-11-03T12:58:07Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Title : Infra Delivery Lead\nExperience : 10+ Years\nJoining : Immediate Joiners Only\nLocation : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida\n\nRole Overview :\nWe are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).\n\nMandatory Skills :\nIT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.\n\nKey Responsibilities :\nOwn end-to-end delivery of L1.5 and L2 infrastructure operations.\nManage SLA/KPI performance, service governance, reporting and client escalations.\nLead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.\nManage Hosting, Network, Database, Cloud and Data Operations teams.\nOversee change management, patching, backups, disaster recovery and availability.\nHandle resource planning, team management, shift rosters and 24x7 support.\nManage client relationships, invoicing, contractual obligations and service reviews.\nDrive automation, process improvements and service quality.\n\nRequired Skills & Experience :\n10+ years of experience in IT Infrastructure Operations.\nStrong experience in Infrastructure Service Delivery / Managed Services.\nExperience managing 24x7 multi-tower infrastructure operations and large teams.\nGood understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.\nHands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.\nExperience in client management, escalations, governance and contract management.\nExcellent communication and stakeholder management skills.\n\nGood to Have :\nITIL 4, AWS / Azure, CCNA / CCNP certifications; 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