{"id":758453,"url":"https://alion.io/job/neonhealth-forward-deployed-product-manager","title":"Forward Deployed Product Manager","company":{"id":679036,"name":"Neon Health","domain":"neonhealth.com","url":"https://alion.io/company/neonhealth","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":40,"open_postings":11,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":121000,"max":186000,"currency":"USD","period":"year","gross":null,"usd_annual":186000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2025-09-02T03:43:31Z","employer_posted_date":"2025-09-02","last_verified_at":"2026-10-27T02:58:56Z","board_verified":true,"closed_at":null,"days_open":419,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":419},"description":"TLDR\nCome own how enterprise customers adopt, integrate, and scale Neon’s AI automation platform. You’ll lead technical implementations, design and improve customer workflows, diagnose root-cause issues, and translate requirements between customers and engineering. Ideal candidates bring strong analytical and technical problem-solving skills, thrive in ambiguity, and have experience operating in hybrid product + customer-facing roles.\nAbout us: join the team making life-saving drugs accessible\nThe crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.\nOver 50% of critical prescriptions are abandoned due to:\nCost barriers: Patients with high copays are 5x more likely to abandon treatment\n\nInsurance maze: Complex prior authorizations block access\n\nLogistical challenges: Coordinating medical visits for treatments\n\nOur solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: -automating authorizations, streamlining benefits verification, and unlocking financial assistance.\nJoin our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need-not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.\nWhy join Neon?\nFrighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company-on the scale of Palantir or ServiceNow-serving the largest healthcare enterprises.\n\nExperienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.\n\nHypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months-in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.\n\nPowerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.\n\nOutsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.\n\nCareer acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.\n\nWhat’s unique about working here?\nMission-driven capitalists\nWe’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system-and patients’ lives.\nWorking like athletes\nLike athletes, we are constantly honing our craft to produce our best possible work.\nWe work with intention and humility. We support and challenge each other to be our best selves.\nAnd as a team, we achieve goals together that would be impossible alone.\nJobs To Be Done\nPartner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product.\nOwn the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.\n\nTranslate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.\n\nDrive implementations: Hand-hold customers through onboarding and integration.\n\nDiagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.\n\nManage programs: Track timelines, risks, and dependencies across multiple complex initiatives.\n\nExpand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.\n\nProduct Manager DNA with Strong Customer-facing Skills\nTraits of a high-performing Neon Health Forward-Deployed PM:\nSystems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases.\n\nTechnical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot.\n\nStrong analytical horsepower: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems.\n\nExecution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently.\n\nTrusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work.\n\nHigh agency: Independent operator who can push through ambiguity and keep programs moving without handholding.\n\nExperience\nWe’re looking for someone who has excelled in roles such as:\nProduct Manager, Forward-deployed engineer, Strategy & business consultant\n\nExperience navigating complex workflows, ideally in SaaS or automation platforms.\n\nTrack record of leading implementations, technical onboarding, or product rollout programs.\n\nStrong presence with enterprise stakeholders: can influence, align, and communicate clearly.\n\nBonus: experience in consulting, data-heavy operational environments, or technical product roles.\n\nRequired Tools\n\nYou will be expected to leverage modern SaaS and collaboration tools:\nProject management platforms (Notion, Asana, Jira, etc.)\n\nCommunication & CRM (Slack, Zoom, Salesforce, HubSpot)\n\nAnalytics and reporting (Excel/Sheets, BI tools)\n\nComfort learning new SaaS tools and light automation as needed\n\nJoin Us\nNeon is building the automation platform for enterprises.\nWe’re profitable, backed by top investors, and growing fast with 7+ figure contracts.\nApply today to join a rocket ship redefining enterprise automation and ensuring patients get life-saving medications when they need them.\nPlease note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.\nTitle Keywords: Product Manager, Customer Success Manager, Strategic Account Manager, Forward Deployed Engineer, Enterprise Sales Engineer, Technical Account Manager, Technical Program Manager, Technical Project Manager, Project Manager, Solutions Architect.","description_format":"text","description_chars":6387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-11T17:44:23Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.094,"p_room":0.28,"age_days":419,"expected_fill_days":27,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":186000,"is_top_pay":true},"html_url":"https://alion.io/job/neonhealth-forward-deployed-product-manager","json_url":"https://alion.io/job/neonhealth-forward-deployed-product-manager.json","meta":{"generated_at":"2026-10-27T03:17:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679036},"rest":"https://alion.io/mcp/rest/get_company?id=679036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneonhealth-forward-deployed-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneonhealth-forward-deployed-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneonhealth-forward-deployed-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neonhealth-forward-deployed-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneonhealth-forward-deployed-product-manager"}]}