{"id":2353541,"url":"https://alion.io/job/neos-networks-noc-support-analyst","title":"NOC Support Analyst","company":{"id":51590,"name":"Neos Networks","domain":"neosnetworks.com","url":"https://alion.io/company/neos-networks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T14:21:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T02:12:05Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"NOC Support AnalystNeos Networksoffers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.\nBase location: Havant\nSalary: up to 30k dependent on experience + performance-related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing\nWorking Pattern: Fixed Term Contract 1year\nWhat is the role?\nThe NOC Tier 1 Analyst ensures all faults are managed within SLA’s. Customer expectations need to be managed through regular updates so strong written and verbal communication skills are essential. Excellent time management and organisational skills and the ability to prioritise and coordinate tasks are essential for this role.\nKey Accountabilities\nFault logging and ticket management, ensuring customers are receiving regular, timebound updates.\n\nAnswering phone calls from customers, engineers, and stakeholders at all levels.\n\nProcessing access requests for Neos Networks PoP sites and third-party datacentres.\n\nLogging engineers on and off site to ensure their safety and site security.\n\nAlarm management for our sites (Access, Mains Power, UPS, Generator, Air Con, Security)\n\nDeliver first class support in an often high pressure environment to all areas of Neos Networks\n\nStrive to constantly develop appropriate technical skills and competencies required to deliver a high class service across the whole of Neos Networks\n\nAdhere to Neos Networks Security policies\n\nEnsure professional relationships with third parties and the rest of the business are maintained to a high standard\n\nAdhere to company safety guidelines and have an active involvement in ensuring colleagues are maintaining the safety culture\n\nNext Steps\nAll applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. 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