{"id":3194477,"url":"https://alion.io/job/neowork-client-service-manager","title":"Client Service Manager","company":{"id":5676,"name":"NeoWork","domain":"neowork.com","url":"https://alion.io/company/neowork","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":163,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["VE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":28000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T03:46:04Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-28T08:03:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"NeoWork is looking for a Client Service Manager to own the full relationship with a growing, tech-enabled brokerage that serves US contractors.\nThis person will be the single point of contact for each client, from the first request through issuance and payment. The role carries real volume and real deadlines, so reliability and follow-through matter as much as communication skill. You will prepare files, submit them to the right carrier, follow up with underwriters, and keep every request moving until it closes. Pricing and carrier decisions stay with licensed producers, so your job is to get the right information to them quickly and accurately. Success in this role means fast responses, clean records, and no deadlines missed.\nKey Responsibilities\nPrepare and submit client requests to the correct carrier with complete, accurate files.\nFollow up with underwriters until each request reaches a decision.\nExecute approved bonds the same business day.\nCollect premium payments from clients.\nManage 25 to 35 open requests per week across email, text, and phone.\nReply to client emails within 2 hours and to texts within 30 minutes.\nKeep Salesforce records current and close tasks as soon as the work is done.\nRoute all pricing, carrier, and terms questions to licensed producers.\nRequirements\nFluent, confident English on the phone with US clients. This is the first and strictest screening filter.\nComfortable speaking with clients and underwriters by phone, not only in writing.\nStrong ownership mindset. You close loops without being prompted and treat a missed deadline as your problem to solve.\nProven organization under high volume with multiple open requests at once.\nDisciplined Salesforce or CRM habits.\nA quiet, reliable home office with strong internet.\nAvailability from 8:30am to 6:30pm US Central, Monday through Friday, with light Sunday email coverage.\nNice to have: insurance or construction background. Training on the product is provided.\nNice to have: Spanish, which is relevant for part of the client base.\nBenefits\nWe offer health insurance for contractors\nHoliday Extra Pay\nThe work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.\nThis is a 100% home-based position\nWe prioritize the mental health of our team members and offer mental health days to support their well-being.\nIn addition to the base salary, performance-based incentives are provided.\nThere is an annual review and appraisal process in place.\nThere are ample opportunities for professional growth and advancement within the company.","description_format":"text","description_chars":2607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Home office"],"hiring_locations":[{"name":"Venezuela","iso":"VE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-24T03:46:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":163,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/neowork-client-service-manager","json_url":"https://alion.io/job/neowork-client-service-manager.json","meta":{"generated_at":"2026-10-28T11:55:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5676},"rest":"https://alion.io/mcp/rest/get_company?id=5676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneowork-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneowork-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneowork-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neowork-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneowork-client-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3194477}},{"tool":"search_jobs","arguments":{"company":"neowork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3194477},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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