{"id":3105093,"url":"https://alion.io/job/neowork-client-success-manager-3","title":"Client Success Manager","company":{"id":5676,"name":"NeoWork","domain":"neowork.com","url":"https://alion.io/company/neowork","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":163,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T18:50:52Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T16:13:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.\nNeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.\nKey Responsibilities\nServe as the main point of contact for a portfolio of client accounts\nLead client onboarding and ensure a smooth start\nRun regular check-ins and business reviews with client stakeholders\nMonitor account health, satisfaction, and risks, and act early\nIdentify upsell and expansion opportunities and partner with sales\nCoordinate with internal teams to deliver on client expectations\nRequirements\n3+ years of experience in account management, client success, or client services\nExcellent spoken and written English, confident with U.S. executives\nStrong relationship-building and problem-solving skills\nExperience with CRM tools such as HubSpot or Salesforce\nHighly organized, able to manage multiple accounts at once\nAvailability to work U.S. business hours\nBased in Mexico, with a reliable home office setup and stable internet connection\nNice to Have\nExperience in SaaS, agency, or outsourcing environments\nExperience managing renewals or upsells\nFluency in Spanish\nBenefits\nWe offer health insurance for contractors\nHoliday Extra Pay\nThe work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.\nThis is a 100% home-based position\nWe prioritize the mental health of our team members and offer mental health days to support their well-being.\nIn addition to the base salary, performance-based incentives are provided.\nThere is an annual review and appraisal process in place.\nThere are ample opportunities for professional growth and advancement within the 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