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Customer Support Representative

NeoWork • English • Virtual Assistant Services • Business Process Outsourcing (BPO) • 2 days ago

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Location

Remote (Jamaica, US time zones hours)also open in Colombia, Mexico, Philippines

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 21, 2026. NeoWork scores A on the Alion truth index.

Overview

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NeoWork

NeoWork is a global staffing and operations outsourcing company that provides remote teams to US businesses for customer support, virtual assistance, bookkeeping, IT, software development, AI training and creative services. Its founder built the model after working in Medellín, Colombia, and managing offshore operations teams, and the company places talent from Latin America and other regions with clients including CareRev and Batch. It recruits accountants, executive and virtual assistants, customer and player support specialists, video editors, system administrators and sales representatives, largely for roles embedded with client teams.

neowork.com • Medellín • Bogotá • Virtual Assistant Services • Business Process Outsourcing (BPO)

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

Respond to customer inquiries via phone, live chat, and email within defined service levels
Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
Escalate complex cases to the right team with clear, complete notes
Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
Identify recurring issues and share feedback to improve help articles and processes
Meet quality, productivity, and customer satisfaction targets

Requirements

1+ year of experience in customer support, call center, or client-facing service roles
Excellent spoken and written English
Calm, empathetic, and solution-oriented communication style
Comfortable using helpdesk, CRM, and ticketing tools
Strong attention to detail and ability to multitask across channels
Availability to work U.S. business hours
Based in Jamaica, with a reliable home office setup and stable internet connection

Nice to Have

Experience supporting U.S. customers
Experience in e-commerce, SaaS, or healthcare support

Benefits

We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.