{"id":3978084,"url":"https://alion.io/job/neowork-staffing-coordinator","title":"Staffing Coordinator","company":{"id":5676,"name":"NeoWork","domain":"neowork.com","url":"https://alion.io/company/neowork","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:48:54Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:48:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service for our clients. This role sits at the heart of that mission supporting a fast-growing homecare client where compassion, calm, and quick thinking matter most.\nRole Overview\nAs an Staffing Coordinator, you will serve as the primary point of contact for a US-based homecare agency during overnight hours US hours. You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly for the daytime team.\nThis is a high-empathy, high-stakes support role. Callers may be stressed, scared, or frustrated - your ability to stay calm, listen actively, and take swift action makes a real difference in people's lives.\nKey Responsibilities\nAnswer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support.\nDe-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported.\nProblem-solve in real time - assess each situation, identify the right course of action, and follow through.\nCoordinate caregiver staffing to fill open or vacated shifts, matching availability with client needs efficiently.\nMaintain thorough, clear written logs of every call and action taken, giving the daytime team full context to continue seamlessly.\nEscalate complex or urgent situations appropriately, following established protocols.\nBuild familiarity with client care plans, caregiver profiles, and agency workflows over time.\nRequirements\nConfident, professional communicator over the phone clear, calm, and easy to understand.\nDemonstrated ability to de-escalate tense situations and lead interactions with empathy and patience.\nStrong written English, able to write accurate, concise call summaries and shift notes.\nComfortable working autonomously during overnight hours with minimal supervision.\nReliable internet connection and a quiet, distraction-free work environment.\nHighly organized with strong attention to detail and follow-through.\nPreferred Qualifications\nPrior experience in homecare, caregiving, or a related healthcare support environment - especially in California.\nFamiliarity with home care agency operations, caregiver scheduling, or care coordination.\nBackground in customer service, a call center, or dispatch-style support roles.\nExperience handling urgent or sensitive calls (e.g., medical, social services, crisis support).\nBenefits\nWe offer health insurance \nHoliday Extra Pay\nThis is a 100% home-based position\nWe prioritize the mental health of our team members and offer mental health days to support their well-being.\nThere is an annual review and appraisal process in place.","description_format":"text","description_chars":2902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-09T18:48:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":143,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-09T20:39:18Z"},"pay":null,"html_url":"https://alion.io/job/neowork-staffing-coordinator","json_url":"https://alion.io/job/neowork-staffing-coordinator.json","meta":{"generated_at":"2026-11-09T20:39:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5676},"rest":"https://alion.io/mcp/rest/get_company?id=5676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneowork-staffing-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneowork-staffing-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneowork-staffing-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neowork-staffing-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneowork-staffing-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3978084}},{"tool":"search_jobs","arguments":{"company":"neowork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3978084},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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