# Staffing Coordinator

NeoWork is a global outsourcing partner that connects businesses with dedicated remote professionals. We believe in building long-term careers for our team members while delivering exceptional, human-centered service for our clients. This role sits at the heart of that mission supporting a fast-growing homecare client where compassion, calm, and quick thinking matter most. Role Overview As an Staffing Coordinator, you will serve as the primary point of contact for a US-based homecare agency during overnight hours US hours. You will handle inbound calls from caregivers and clients, troubleshoot real-time issues, coordinate caregiver scheduling, and document each interaction clearly for the daytime team. This is a high-empathy, high-stakes support role. Callers may be stressed, scared, or frustrated - your ability to stay calm, listen actively, and take swift action makes a real difference in people's lives. Key Responsibilities Answer and manage inbound calls from caregivers and clients during overnight hours, providing responsive and professional support. De-escalate emotionally charged situations with empathy and composure, ensuring callers feel heard and supported. Problem-solve

- **Id**: 3978084
- **Url**: <https://alion.io/job/neowork-staffing-coordinator>
- **Role**: Administrative
- **Role family**: Administrative
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: PH
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T18:48:54Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T18:48:54Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2902
- **Description truncated**: no
- **Benefits**: Health insurance
- **Relocation offered**: no
- **Industries**: Virtual Assistant Services, Business Process Outsourcing (BPO)

## Company

- **Id**: 5676
- **Name**: NeoWork
- **Domain**: neowork.com
- **Url**: <https://alion.io/company/neowork>
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 143
- **Computed at**: 2026-11-09T06:03:00Z

## Remote working hours

- **Label**: US time zones
- **Utc offset min**: \-8
- **Utc offset max**: \-5

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T18:48:54Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 143
- **Reasons**: conf:2, win:early, comp:brand
- **Computed at**: 2026-11-09T20:56:44Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.