{"id":2923556,"url":"https://alion.io/job/neoxam-technical-support-cloud-consultant-new-york","title":"Technical Support & Cloud Consultant - New York","company":{"id":53069,"name":"NeoXam","domain":"neoxam.com","url":"https://alion.io/company/neoxam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"C","score":55,"open_postings":12,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","New Brunswick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Agile","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Apache Tomcat","optional":true},{"name":"COBOL","optional":true},{"name":"FinOps","optional":true},{"name":"Git","optional":true},{"name":"IBM MQ","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-04-07T15:19:51Z","employer_posted_date":"2026-04-07","last_verified_at":"2026-10-31T06:03:21Z","board_verified":true,"closed_at":null,"days_open":206,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":206},"description":"Who We Are\nNeoXam is a growing international financial software company headquartered in Paris, with a strong and expanding presence across North America. Through our combined expertise and transparent approach, we help Buy-Side and Sell-Side organizations - across banking, asset management, and insurance - navigate the continuous changes shaping the financial industry. Our solutions span the complete financial value chain, from centralized data management to front- and back-office software.\nWith 750+ dedicated staff across 21 offices worldwide - including New York, Boston, Paris, Frankfurt, Luxembourg, Zurich, Geneva, Milan, London, Hong Kong, Shanghai, Singapore, Sydney, Noida, Chennai, and more - NeoXam combines global scale with an entrepreneurial, collaborative culture. More than 150 clients across the globe trust NeoXam to run their most critical workflows.\nJoin us and be part of a thriving, internationally recognized financial software company making waves in the industry.\nJoin The Team\nAs part of our expanding NeoXam as a Service (NXaaS) operating model, we are looking for a motivated and technically strong Technical Support & Cloud Consultant to join our New York team. This is a hands-on role that blends client-facing support with cloud infrastructure ownership, making it ideal for someone who thrives at the intersection of financial software and modern cloud operations. As we continue to grow our global SaaS footprint, this role will evolve alongside increasing monitoring, observability, and operational responsibilities. NXaaS operates a follow-the-sun support model across APAC, EMEA, and the Americas - this role covers US business hours.\nYou will support NeoXam's core product suite, including:\nNeoXam DataHub - a centralized data management platform purpose-built for financial institutions, serving as a hub for all data consumed or produced across the enterprise.\n\nNeoXam IBOR - a uniquely independent and flexible Investment Book of Record, providing asset managers with a single, continuously updated source for positions, valuations, and forecasts across multiple views.\n\nNeoXam Aro - an intelligent, low-code reconciliation and data lifecycle platform that transforms fragmented, manual processes into a unified, AI-powered solution.\n\nNeoXam Impress - an end-to-end solution for client, digital, and regulatory reporting, covering data integration, performance calculations, production workflows, and data visualization.\n\nYour Mission\nServe as the first technical point of contact for NeoXam's global clients, covering US business hours within NeoXam's follow-the-sun support model and ensuring seamless handoff with APAC and EMEA counterparts.\n\nTriage, analyze, and own support tickets end-to-end - from anomaly identification and root cause investigation through to resolution, including escalation to R&D when required.\n\nReview and respond to monitoring alerts and operational dashboards, identifying and acting on anomalies before they impact clients; monitor and manage cloud resources (primarily AWS) to ensure performance and availability against production SLAs.\n\nTroubleshoot and enhance cloud-based deployments; implement patches and configuration fixes; support data migration and cloud onboarding initiatives in collaboration with clients and internal teams.\n\nManage technical installations, upgrades, and environment refreshes for client-facing deployments; maintain internal environment replicas for issue reproduction and testing.\n\nCollaborate with the Paris R&D team and global support counterparts to resolve complex issues and contribute to the NXaaS knowledge base.\n\nSupport pre-sales and implementation teams on technical matters; participate in client calls, project updates, and cross-team coordination.\n\nYour Profile\nBachelor's or Master's degree in Computer Science, Engineering, or a related field.\n\n3-5 years of experience in technical support, implementation, or infrastructure roles within financial software or the banking/financial services industry.\n\nSolid working knowledge of AWS (EC2, RDS, ALB, S3, CloudWatch, VPC, IAM); AWS certification is a plus.\n\nAbility to diagnose and interpret common database performance issues - including slow queries, missing indexes, lock contention, and execution plan analysis. Experience with PostgreSQL and/or Oracle query tuning is strongly preferred.\n\nExperience with relational databases - PostgreSQL required; Oracle or SQL Server experience is a plus.\n\nProficient in Java application troubleshooting - log analysis, memory management, thread dumps, and configuration.\n\nScripting ability (Shell, Python, or equivalent) for automation and diagnostics.\n\nFamiliarity with web application servers (Tomcat, JBoss, or WebSphere) and messaging systems (IBM MQ, Kafka, or equivalent).\n\nWorking knowledge of XML, REST/SOAP web services, and API integrations.\n\nFamiliarity with Git and standard version control workflows.\n\nHands-on experience with Linux/Unix environments and command-line operations.\n\nWorking knowledge of cloud security best practices - IAM policies, secrets management, network segmentation, and compliance considerations in a financial services context.\n\nFamiliarity with FinOps principles - cost monitoring, resource tagging, rightsizing, and usage optimization in AWS environments.\n\nUnderstanding of Agile/Scrum methodology and ITIL support practices.\n\nStrong written and verbal communication skills; ability to manage client relationships professionally and independently.\n\nSelf-motivated, proactive, and collaborative - comfortable working across time zones with global teams.\n\nWhy NeoXam?\nAt NeoXam, we love people who are curious, involved, and self-driven. We encourage creativity and strive to promote an environment and culture based on personal growth and development. We want you to express your full potential and become a major contributor to our continued growth across the Americas and beyond.\nWe offer a competitive package that includes:\nCompetitive Salary & Bonus\n\nPaid Time Off\n\nMedical w/ HSA options\n\nDental\n\nVision\n\n401K w/ Matching Contributions\n\nShort-Term and Long-Term Disability\n\nLife Insurance\n\nCommuter Benefits\n\nA Continued Learning Platform\n\nA dynamic environment where local and international cooperation is the key to success\n\nA wide range of development & growth opportunities in accordance with your career goals\n\nDoes this sound like the perfect opportunity for you? If so, please visit our website at www.neoxam.com/careers to join an amazing, intelligent, and diverse team of individuals.\nThe base salary range for this position is $95,000 - $130,000, commensurate with experience. Total compensation includes annual bonus eligibility. This range applies to New York and New Jersey based candidates. 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