Network Engineer

Responsibilities

• Provide technical support services remotely or onsite as per service level agreement including Breakfix.
• Emergency support.
• Software upgrades.
• 24 x 7 rotational on-call standby duty.
• Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
• Derive processes and SOPs for implementation such as Method of Procedures (MOP).
• Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
• Perform configuration change for network enhancement and validation of new service/feature.
• Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.
• Perform periodic preventive maintenance on customers’ networks.
• Prepare reports and documentations outlining findings and solutions when required.
• Continually research new technologies and educational opportunities.

Requirements

• Tertiary education in Computer Networks or Information Technology.
• Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
• Able to work flexi hours.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Possess technical certifications in Routing/Switching/Security/Wireless/Data Center domains will be an added advantage.
• Knowledge and hands on experience in the following areas:
• IP network services and solutioning for Telcos, ISP, Mobile, Broadband Service Providers.
• LAN/WAN technologies such as VLANs, STP/RSTP, OSPF, ISIS, BGP4, MPLS-TE, MPLS-VPN, CGNAT, Segment Routing, QoS, Multicast, 802.1x, IPv6. OSI and TCP/IP.
• Network Testing Tools such as Spirent or Ixia.
• Knowledge or experience in the following areas is an added advantage:

(i) Packet Optical Network solutions such as IPoDWDM.

(ii) Data Center, Virtualization, Cloud Computing, SDN and NFV.

(iii) Linux/Unix system configuration, administration, shell scripting and programming languages such as Python.

(iv) Network automation tools such as Ansible, Chef or Puppet.

Skills

Certifications, IP network solutions, Emergency Treatment, Onsite Support, Information Technology, Remote Support, Software Upgrades, Work Under Pressure, Rotating Equipment Engineering, ISIS, Researching New Technologies, IPv6