{"id":3484985,"url":"https://alion.io/job/nerdio-digital-program-manager","title":"Digital Program Manager","company":{"id":578,"name":"Nerdio","domain":"getnerdio.com","url":"https://alion.io/company/nerdio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":145000,"max_usd":262000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":832},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T19:14:38Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:04:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Nerdio\nAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.\nWe support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.\nCreated in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.\nToday, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.\nWe are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.\nAbout the role\nNerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI.\nYou will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer Success, so customers get one seamless experience no matter who owns the moment. This is a builder role with no named book of business. You bring the ownership and customer-first urgency of a CAM or TAM to cross-functional programs, and you are comfortable bringing structure to ambiguity.\nWhat you'll do\nOrchestrate the scaled customer experience\nOwn the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage.\nBuild the triggers and handoffs that bring in a CAM or TAM at the right moment (health thresholds, renewal risk, expansion signals, escalations, champion changes, customer requests), following the coverage model set by the strategy lead.\nDeliver against the current and future-state journey maps owned by the strategy lead. Surface the friction points you find in the data and in the field, and close them so the experience feels the same regardless of who owns the moment.\nAct as an internal consultant to Customer Success\nLead discovery with CS teams: ticket analysis, stakeholder interviews, and data review to find where manual, repetitive, or inconsistent work hurts customers or burns CAM/TAM capacity.\nRecommend and build the fix: automation, signal-based triggers, and agentic AI. Give teams plays they can turn on today.\nLead agentic AI and automation\nMove the program from static plays to adaptive, agentic journeys for higher-complexity moments, such as personalized onboarding and automated EBR/TVR one-pagers.\nEquip CAMs and TAMs with agentic insights that make their jobs easier and return capacity to them.\nEvaluate tools, run pilots, and set guardrails so AI-driven touches are accurate, on-brand, and hand off to a human when one is needed.\nRun the program and the partnerships\nOwn program and project management from discovery to launch to iteration: scope, plan, sequence, and keep a current view of the roadmap, status, and dependencies.\nPartner with Marketing on every lifecycle communication, RevOps on segmentation and metrics, Product on telemetry and in-app messaging, Support on ticket signals, and Sales on expansion.\nProve impact. Tie each play to NRR, adoption, and risk reduction, run test-and-learn cycles, and share results broadly.\nQualifications\n5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment.\nA track record of leading cross-functional programs from idea to launch and influencing partners without direct authority.\nA consultative approach: you can run discovery, facilitate working sessions, and turn what you hear into a prioritized plan.\nHands-on experience with CS, marketing automation, or CRM platforms, and the ability to build or configure automated journeys.\nPractical experience with, or strong curiosity about, AI agents and LLM-based workflows, and sound judgment on where AI should and should not act.\nData fluency: you use product telemetry, health scores, and attribution to choose what to build and show what worked.\nStrong prioritization, risk management, and written and verbal communication for audiences from CAMs to executives.\nA builder mentality and comfort with ambiguity.\nPreferred Qualifications\nExperience in B2B SaaS, cloud, or the Microsoft and MSP ecosystem.\nExperience with Partner Success or Support operations.\nHands-on use of no-code or low-code agent builders and prompt design.\nBenefits and Incentives\nCompetitive Base and Incentive Plan\nStock Options\nHealth and Welfare Plans*\nLife and Disability Plans*\nRetirement Plan*\nUnlimited Flexible Paid Time Off, including your birthday off!\nCollaborative Team Culture\n* Benefits for international employees, outside the US, vary by country.\nNerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.","description_format":"text","description_chars":5911,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Virtualization & Containers","Managed IT Services (MSP)","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-10-29T21:28:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nerdio-digital-program-manager","json_url":"https://alion.io/job/nerdio-digital-program-manager.json","meta":{"generated_at":"2026-10-31T20:35:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":578},"rest":"https://alion.io/mcp/rest/get_company?id=578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnerdio-digital-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnerdio-digital-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnerdio-digital-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nerdio-digital-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnerdio-digital-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484985}},{"tool":"search_jobs","arguments":{"company":"getnerdio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484985},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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