{"id":4034024,"url":"https://alion.io/job/nerdio-internal-support-engineer-2","title":"Internal Support Engineer","company":{"id":578,"name":"Nerdio","domain":"getnerdio.com","url":"https://alion.io/company/nerdio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-06T19:45:40Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T19:35:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Nerdio\nAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.\nWe support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.\nCreated in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.\nToday, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.\nWe are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.\nOur Internal Support Team keeps Nerdio running - maintaining the corporate infrastructure, endpoints, identity systems, and collaboration tools that every employee depends on. This is a team that takes pride in operational excellence and getting things right.\nAbout the role\nWe are hiring an experienced IT Support Engineer to join our Internal Support Team in the EMEA region. This role is ideal for someone who has been in the field for several years and is ready to work in a fast-paced, cloud-first environment that actually uses the products and technologies they support.\nYou will be the first point of contact for internal employees across the organization, handling tickets, resolving endpoint and identity issues, onboarding and offboarding users, and contributing to the ongoing health of our corporate environment. You will work closely with a tight-knit IT team and have direct exposure to both on-premises and cloud infrastructure.\nThis is not a passive help desk role. We expect you to ask questions, build knowledge, document what you learn, and grow into a more senior contributor over time.\nWhat you'll do\nEnd-User Support & Ticketing\nServe as the primary point of contact for internal support tickets via Zendesk\nTriage, prioritize, and resolve hardware, software, and access issues for a globally distributed employee base\nEscalate complex issues appropriately while owning the communication back to the end user\nDocument resolutions and contribute to the internal knowledge base\nIdentity & Access Management\nAdminister user accounts, groups, and permissions in Microsoft Entra ID (formerly Azure Active Directory)\nManage on-premises Active Directory and support synchronization to Entra via the Entra Connect Sync tool\nHandle user lifecycle events including onboarding, offboarding, and role changes across all connected systems\nEnforce and troubleshoot Conditional Access policies, MFA enrollment, and SSO configurations\nEndpoint Management\nManage and support Windows and macOS endpoints via Microsoft Intune (Endpoint Manager)\nHandle device enrollment, compliance policy enforcement, configuration profiles, and app deployment\nSupport remote employees with device troubleshooting across a variety of hardware\nMicrosoft 365 Administration\nAdminister core M365 workloads including Exchange Online, Teams, SharePoint, and OneDrive\nManage mailboxes, distribution lists, shared mailboxes, and Teams workspace provisioning\nSupport license assignment and M365 service configurations\nNerdio Manager for MSP\nSupport and administer internal use of Nerdio Manager for MSP as part of the corporate toolset\nAssist with Azure Virtual Desktop (AVD) environments managed through Nerdio, including troubleshooting user session issues\nGain familiarity with Nerdio's product suite as both a user and internal subject matter resource\nGeneral IT Operations\nAssist with procurement requests through the Nerdio Procurement Portal\nContribute to IT documentation, runbooks, and process improvements\nParticipate in IT projects such as infrastructure upgrades, tool rollouts, and policy improvements\nEvaluate new AI tools for IT operations, pilot them with the team, and help document best practices for adoption (e.g., Zendesk AI features, Nerdio Scribe, etc.) \nUse AI tools and automation to reduce manual work and improve ticket resolution times.\nRequired Qualifications\n5 or more years of experience in IT support, systems administration, or a related technical role\nHands-on experience with Microsoft Entra ID - including user and group management, Conditional Access, MFA, and hybrid identity\nFamiliarity with on-premises Active Directory and experience supporting Entra Connect Sync or equivalent AD sync tooling\nWorking knowledge of Microsoft Intune - device enrollment, compliance policies, configuration profiles, and app management\nExperience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive)\nSolid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)\nStrong communication skills - able to clearly explain technical issues to non-technical users\nSelf-directed and comfortable working in a remote-first environment with minimal supervision\nAbility to manage multiple tickets and competing priorities simultaneously while maintaining high service quality and consistent follow-through\nPreferred Qualifications\nExperience with Nerdio Manager for MSP or Azure Virtual Desktop (AVD) environments\nFamiliarity with Zendesk or similar ITSM/ticketing platforms\nMicrosoft certifications (e.g., AZ-900, MD-102, AZ-104, AZ-140) are a strong plus\nExperience supporting a globally distributed, remote-first workforce\nPowerShell or Python scripting for automation and administrative tasks\nExposure to Azure fundamentals and cloud infrastructure concepts\nWhat We Offer\nA collaborative, technically strong Internal IT team where your work directly matters\nExposure to a modern, cloud-first Microsoft stack in a company that builds on top of it\nOpportunities to grow into senior technical roles as the team expands\nRemote-first flexibility with a supportive, global team culture\nCompetitive compensation commensurate with experience and local market; benefits package in line with local employment law requirements\nNerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence.\nBenefits and Incentives\nCompetitive Base and Incentive Plan\nStock Options\nHealth and Welfare Plans*\nLife and Disability Plans*\nRetirement Plan*\nUnlimited Flexible Paid Time Off, including your birthday off!\nCollaborative Team Culture\n* Benefits for international employees, outside the US, vary by country.\nNerdio is committed to a diverse and inclusive workplace. 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