{"id":1264497,"url":"https://alion.io/job/nerdio-senior-support-engineer-enterprise","title":"Senior Support Engineer – Enterprise","company":{"id":578,"name":"Nerdio","domain":"getnerdio.com","url":"https://alion.io/company/nerdio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-04-30T17:40:07Z","employer_posted_date":"2026-04-30","last_verified_at":"2026-10-01T00:08:00Z","board_verified":true,"closed_at":null,"days_open":153,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":153},"description":"About Nerdio\nAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.\nWe support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.\nCreated in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.\nToday, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.\nWe are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.\n About the role\nWe are looking for a client-facing Support Engineer with strong technical depth and excellent communication skills. In this role, you will serve as a trusted resource for IT professionals and administrators using the Nerdio platform-helping them get the most out of Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technologies. This is a software and platform support role: you will be engaging with technically proficient customers, not end users, and your success will be measured by the quality, accuracy, and speed of your resolutions.\nWhat you'll do\nPlatform Onboarding & Deployment Support\nGuide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager, drawing on practical experience with AVD deployments and Azure environment management.\nCollaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.\nCustomer Support & Issue Resolution\nProvide hands-on technical support for IT professionals and administrators across the full Nerdio platform, including Azure Virtual Desktop, Windows 365, and Microsoft Intune.\nEnsure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions.\nTechnical Expertise\nApply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Azure AD, Azure AD DS, AD DS) to resolve complex issues across customer environments.\nWork cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues.\nMaintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently.\nCommunication & Customer Success\nBuild strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement.\nDeliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment.\nQualifications\n2+ years in a technical support, systems administration, or cloud infrastructure role.\nDemonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.\nWorking knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.\nSolid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.\nExperience administering Windows Server environments; Linux familiarity is a plus.\nProficiency in PowerShell for automation, scripting, and system configuration tasks.\nStrong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.\nExcellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.\nStrong documentation discipline-able to record cases, resolutions, and best practices to a high standard.\nPreferred Qualifications\nPrior experience with the Nerdio platform (NME or NMM) is a significant advantage.\nBroader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services.\nKnowledge of Active Directory, Group Policy, and identity management concepts.\nExperience with Zendesk or comparable ITSM ticketing platforms.\nFamiliarity with the ITIL framework and service management best practices.\nMicrosoft Azure certifications (e.g., AZ-104 Azure Administrator, AZ-140 Azure Virtual Desktop Specialty, AZ-800/801 Windows Server Hybrid, or MD-102 Endpoint Administrator).\nWhat We Offer\nMicrosoft Azure certification sponsorship: Nerdio covers exam fees for relevant Azure certifications (including AZ-104, AZ-140, MD-102, and others) as you grow in the role. The AZ-104 is expected to be completed within your first 90 days, fully funded.\nBenefits and Incentives\nCompetitive Base and Incentive Plan\nStock Options\nHealth and Welfare Plans*\nLife and Disability Plans*\nRetirement Plan*\nUnlimited Flexible Paid Time Off, including your birthday off!\nCollaborative Team Culture\n* Benefits for international employees, outside the US, vary by country.\nNerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.","description_format":"text","description_chars":6063,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtualization & Containers","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-09-25T21:51:17Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.28,"age_days":152,"expected_fill_days":31,"reasons":["conf:13","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nerdio-senior-support-engineer-enterprise","json_url":"https://alion.io/job/nerdio-senior-support-engineer-enterprise.json","meta":{"generated_at":"2026-10-01T04:53:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4453,"day_limit":5000,"remaining_today":547,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}