{"id":3722077,"url":"https://alion.io/job/nerdio-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":578,"name":"Nerdio","domain":"getnerdio.com","url":"https://alion.io/company/nerdio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB","IE"],"hiring_countries_total":2,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T08:47:25Z","employer_posted_date":null,"last_verified_at":"2026-10-06T08:47:25Z","board_verified":false,"closed_at":null,"days_open":32,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":32},"description":"Overview\nAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.\nJob Description\nNerdio has always taken a market-leading and collaborative approach to cloud deployment and management. Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical.\nResponsibilities\n- Participate in the Sales-to-CS handoff, reviewing the PoV plan and scoping documents to understand the customer's environment, architecture, and agreed success criteria.\n- Lead the technical portions of the kickoff call - environment review and use-case setup - and run structured onboarding sessions to validate technical progress.\n- Own technical delivery during onboarding: stand up AVD, Windows 365, Intune, and Nerdio Manager; coordinate with the customer's technical team; and manage the implementation runbook.\n- Manage a book of Enterprise customer accounts - including Nerdio's largest or most complex - and serve as the primary point of contact for technical questions, issue coordination, and problem resolution.\n- Advocate for customers and build strong relationships with technical stakeholders to ensure effective utilization of Nerdio Manager and maximize customer value.\n- Maintain deep, current product knowledge of Nerdio Manager and the broader AVD/Azure ecosystem to serve as a credible, trusted technical advisor.\n- Identify and respond to P1/P2 incidents; own corrective action plans for at-risk accounts and bring product roadmap context into customer conversations to address forward-looking concerns.\n- Collect and analyze customer data to identify trends, understand adoption patterns, and generate insights that improve the customer experience.\nRequired Skills\n- 5-8 years+ of relevant experience in account management, consulting, or professional services.\n- Strong technical background in cloud computing, infrastructure, or related fields.\n- Hands-on experience deploying and optimizing VDI environments; AVD (Azure Virtual Desktop) experience preferred.\n- Solid understanding of XaaS business models (SaaS, PaaS, IaaS) and experience managing relationships across IT Operations, Finance, and Software Engineering stakeholders.\n- Strong problem-solving abilities and an analytical mindset for identifying and addressing customer challenges.\n- Excellent communication and presentation skills, able to engage both technical and non-technical stakeholders.\n- Strong time-management, project-management, and interpersonal skills for collaborating with internal and external stakeholders.\nBenefits\n- Competitive Base + Incentive Plan\n- Stock Options\n- Health and Welfare Plans*\n- Life and Disability Plans*\n- Retirement Plan*\n- Unlimited Flexible Paid Time Off......including your birthday off!\n- Collaborative Team Culture","description_format":"text","description_chars":2839,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Virtualization & Containers","Managed IT Services (MSP)","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-11-04T03:04:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":0.6,"p_active":0.768,"p_room":0.75,"age_days":32,"expected_fill_days":35,"reasons":["seen:32","win:late"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/nerdio-senior-technical-account-manager","json_url":"https://alion.io/job/nerdio-senior-technical-account-manager.json","meta":{"generated_at":"2026-11-08T07:02:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":578},"rest":"https://alion.io/mcp/rest/get_company?id=578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnerdio-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnerdio-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnerdio-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nerdio-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnerdio-senior-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3722077}},{"tool":"search_jobs","arguments":{"company":"getnerdio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3722077},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}