{"id":1749157,"url":"https://alion.io/job/nerdio-technical-account-manager-uk","title":"Technical Account Manager - UK","company":{"id":578,"name":"Nerdio","domain":"getnerdio.com","url":"https://alion.io/company/nerdio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":151000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:24:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T23:14:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Nerdio\nAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.\nWe support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.\nCreated in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.\nToday, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.\nWe are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.\nAbout this role\nThe Technical Account Manager owns the post-sale technical relationship for an assigned book of customer accounts - driving product adoption, environment health, and long-term value realization in close partnership with the wider Customer Success team.\nTAMs work across a broad portfolio of corporate accounts at different stages of their journey with Nerdio. It’s a role for someone who enjoys variety, stays organized across many relationships at once, and spots issues early.\nWhat you'll do\nOnboarding & implementation\nParticipate in the Sales-to-CS handoff, reviewing the PoV plan and scoping documents to understand the customer’s environment, architecture, and agreed success criteria.\nLead the technical portions of the kickoff call - environment review and use-case setup - and run structured onboarding sessions to validate technical progress.\nOwn technical delivery during onboarding: stand up AVD, Windows 365, Intune, and Nerdio Manager; coordinate with the customer’s technical team; and manage the implementation runbook.\nGuide customers through software implementation and provide recommendations for optimization as they move toward steady-state use.\nAccount management & relationship ownership\nManage a book of corporate customer accounts and serve as the primary point of contact for technical questions, issue coordination, and problem resolution.\nAdvocate for customers and build strong relationships with technical stakeholders to ensure effective utilization of Nerdio Manager and maximize customer value.\nServe as a trusted technical advisor, maintaining consistent engagement that deepens the relationship over time.\nCoordinate technical touchpoints across the customer’s stakeholders - IT operations, engineering, and finance - to keep engagement consistent and well timed.\nOwn the technical relationship across the full customer lifecycle, from onboarding through renewal.\nDevelop and maintain an account strategy for each customer, aligned to their goals and success criteria.\nTechnical advisory & day-to-day support\nMaintain deep, current product knowledge of Nerdio Manager and the broader AVD/Azure ecosystem to serve as a credible, trusted technical advisor.\nAct as the go-to technical resource for assigned customers - resolving issues and answering product questions.\nContinually build understanding of each customer’s evolving technical and business needs to shape recommendations and priorities.\nRun regular check-ins with proactive optimization recommendations: configuration improvements, automation opportunities, and additional use cases based on observed usage patterns.\nConduct Technical Value Reviews (TVRs) to help customers maximize their Azure cost savings by leveraging Nerdio’s optimization and automation capabilities.\nWalk customers through new feature releases and surface product requests that come out of those conversations.\nCoordinate and facilitate training for customers - new features, additional user groups, and onboarding needs - alongside the Learning & Development team.\nRisk management & escalations\nIdentify and respond to P1/P2 incidents; own corrective action plans for at-risk accounts and bring product roadmap context into customer conversations to address forward-looking concerns.\nProactively monitor account health, adoption, and engagement signals across your book, and reach out to customers showing low health scores, stalled adoption, or declining engagement before they become at risk.\nCollaborate closely with Sales, Technical Support, and Product teams to mitigate churn risk and ensure ongoing customer success.\nMonitor for competitive threats within accounts and reinforce Nerdio’s technical value to defend against displacement.\nSupport renewal conversations by reinforcing delivered value and resolving technical blockers ahead of contract renewal.\nCustomer data analysis & business reviews\nCollect and analyze customer data to identify trends, understand adoption patterns, and generate insights that improve the customer experience.\nContribute to Executive Business Reviews alongside the Customer Account Manager, providing technical performance data, usage insights, and roadmap context, with a focus on value realization and opportunity areas.\nExpansion & product feedback\nIdentify and target accounts with the strongest expansion potential, surfacing gaps Nerdio can fill through optimization work, and flag concrete leads to the Account Executive for pursuit.\nChannel customer feedback to Nerdio’s product management and engineering teams to help identify friction points and suggest new features.\nCRM & documentation\nTrack customer interactions, activities, and progress to maintain accurate records and support effective account management.\nRequired experience\nAccount management background\n2-4 years of relevant experience in account management, consulting, professional services, or technical support.\nTechnical foundation\nTechnical background in cloud computing, infrastructure, or related fields.\nExperience deploying or supporting VDI environments; AVD (Azure Virtual Desktop) experience preferred.\nUnderstanding of XaaS business models (SaaS, PaaS, IaaS) and experience working with IT Operations, Finance, and Software Engineering stakeholders.\nDelivery track record\nDemonstrated ability to build strong customer relationships while providing technical guidance and support.\nExperience guiding customers through software implementation, driving adoption, and ensuring customers realize full product value.\nExperience managing technical projects and delivering successful outcomes.\nCore skills\nStrong problem-solving abilities and an analytical mindset for identifying and addressing customer challenges.\nExcellent communication and presentation skills, able to engage both technical and non-technical stakeholders.\nStrong time-management, project-management, and interpersonal skills for collaborating with internal and external stakeholders.\nPreferred experience\nHands-on experience deploying or optimizing AVD environments.\nCertifications in relevant technical areas or project management.\nProfessional working proficiency in French or another European language would be a bonus but not a requirement.\nBenefits and Incentives\nCompetitive Base + Incentive Plan\nStock Options\nHealth and Welfare Plans*\nLife and Disability Plans*\nRetirement Plan*\nUnlimited Flexible Paid Time Off......including your birthday off!\nCollaborative Team Culture\n* Benefits for international employees, outside the US, vary by country.\nNerdio is committed to a diverse and inclusive workplace. 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