{"id":2239642,"url":"https://alion.io/job/nestle-ces-supervisor-german-speaker","title":"CES Supervisor - German Speaker","company":{"id":447067,"name":"Nestlé","domain":"nestle.com","url":"https://alion.io/company/nestle-7","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0.115,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Braga, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T02:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T22:14:11Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Position Snapshot\nLocation: Braga/Lisbon (Portugal)\nCompany: Nestlé Business Solutions (NBS)\nFull-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)\nLanguages: Native/Near Native German and fluent in English\nAbout us\nNestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.\nWe are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.\nIf this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!\nAt Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.\nPosition Summary\nThe Consumer Engagement Services Supervisor reports to the Consumer Engagement Services Operations Lead. The main purpose of this position is to plan and execute all operations for the assigned market, ensuring quality standards and stakeholder relationships while enhancing brand reputation and leading the team with a focus on people development and retention.\nA day in the life of...\nManage the team by monitoring daily workloads and making adjustments as needed to ensure adequate task coverage and compliance with established procedures;\nEnsure service delivery is aligned with the guidelines established for each Social Media Services line (e.g., Digital News and Alerts and Social Media Quick Response) across all Brands;\nGuide, coach, and train team members, keeping them focused on objectives and aligned with the company's Operational Master Plan (OMP);\nPlan, monitor, and review employee performance and contributions;\nMonitor and measure performance and quality across all Social Media service lines, operations, processes, and systems, ensuring results meet established SLAs and KPIs (e.g., productivity);\nEnsure the completion of onboarding processes and the proper documentation for each business and market;\nProactively collaborate with internal stakeholders and Brands to review KPI results, develop action plans, and identify opportunities to improve services, practices, and technologies;\nDrive continuous improvement initiatives and support transition activities.\nWhat will make you successful\nNative or near-native proficiency in German and C1/C2 proficiency in English (Portuguese is a plus);\nProven experience leading, coaching, and developing teams, including in remote environments;\nExperience in a BPO, Consumer Engagement, or customer service environment;\nKnowledge of consumer handling, CRM systems, help desk software, and social media/community management;\nStrong problem-solving, analytical, and decision-making skills, with the ability to perform under pressure;\nExcellent communication, stakeholder management, and customer service orientation;\nResults-driven mindset with a focus on continuous improvement, brand reputation, and operational excellence.\nWhat we offer\nHere at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:\nDevelopment of expertise in Nestlé’s Shared Solutions Business\n\nImmersion in a culturally diverse team\n\nLocal and international exposure\n\nFlexible working environment\n\nEngagement and wellbeing activities\n\nCompetitive salary and annual bonus according to your performance\n\nMeal allowance card\n\nFlex Benefits - at NBS you can choose what benefits are more suitable for you\n\nMake part of the Nestlé Club and get discount in several partners\n\nFree coffee (and good coffee) at the office\n\nShop with special discounts for employees\n\nCompany equipment according to professional needs\n\nMedical support available at the office\n\nE-learning courses and training program to get you where you aim to be\n\nCareer progression and possibilities for international career\n\nPosition Snapshot\nLocation: Braga/Lisbon (Portugal)\nCompany: Nestlé Business Solutions (NBS)\nFull-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)\nLanguages: Native/Near Native German and fluent in English\nAbout us\nNestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.\nWe are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.\nIf this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!\nAt Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.\nPosition Summary\nThe Consumer Engagement Services Supervisor reports to the Consumer Engagement Services Operations Lead. The main purpose of this position is to plan and execute all operations for the assigned market, ensuring quality standards and stakeholder relationships while enhancing brand reputation and leading the team with a focus on people development and retention.\nA day in the life of...\nManage the team by monitoring daily workloads and making adjustments as needed to ensure adequate task coverage and compliance with established procedures;\nEnsure service delivery is aligned with the guidelines established for each Social Media Services line (e.g., Digital News and Alerts and Social Media Quick Response) across all Brands;\nGuide, coach, and train team members, keeping them focused on objectives and aligned with the company's Operational Master Plan (OMP);\nPlan, monitor, and review employee performance and contributions;\nMonitor and measure performance and quality across all Social Media service lines, operations, processes, and systems, ensuring results meet established SLAs and KPIs (e.g., productivity);\nEnsure the completion of onboarding processes and the proper documentation for each business and market;\nProactively collaborate with internal stakeholders and Brands to review KPI results, develop action plans, and identify opportunities to improve services, practices, and technologies;\nDrive continuous improvement initiatives and support transition activities.\nWhat will make you successful\nNative or near-native proficiency in German and C1/C2 proficiency in English (Portuguese is a plus);\nProven experience leading, coaching, and developing teams, including in remote environments;\nExperience in a BPO, Consumer Engagement, or customer service environment;\nKnowledge of consumer handling, CRM systems, help desk software, and social media/community management;\nStrong problem-solving, analytical, and decision-making skills, with the ability to perform under pressure;\nExcellent communication, stakeholder management, and customer service orientation;\nResults-driven mindset with a focus on continuous improvement, brand reputation, and operational excellence.\nWhat we offer\nHere at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:\nDevelopment of expertise in Nestlé’s Shared Solutions Business\n\nImmersion in a culturally diverse team\n\nLocal and international exposure\n\nFlexible working environment\n\nEngagement and wellbeing activities\n\nCompetitive salary and annual bonus according to your performance\n\nMeal allowance card\n\nFlex Benefits - at NBS you can choose what benefits are more suitable for you\n\nMake part of the Nestlé Club and get discount in several partners\n\nFree coffee (and good coffee) at the office\n\nShop with special discounts for employees\n\nCompany equipment according to professional needs\n\nMedical support available at the office\n\nE-learning courses and training program to get you where you aim to be\n\nCareer progression and possibilities for international career","description_format":"text","description_chars":8642,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T01:02:55Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":16,"expected_fill_days":16,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/nestle-ces-supervisor-german-speaker","json_url":"https://alion.io/job/nestle-ces-supervisor-german-speaker.json","meta":{"generated_at":"2026-10-24T23:32:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34637,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447067},"rest":"https://alion.io/mcp/rest/get_company?id=447067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnestle-ces-supervisor-german-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnestle-ces-supervisor-german-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnestle-ces-supervisor-german-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nestle-ces-supervisor-german-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnestle-ces-supervisor-german-speaker"}]}