{"id":3807953,"url":"https://alion.io/job/nestle-crm-support-specialist-temporary-position","title":"CRM Support Specialist - Temporary Position","company":{"id":447067,"name":"Nestlé","domain":"nestle.com","url":"https://alion.io/company/nestle-7","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":51,"ghost_share":0,"stale_share":0.078,"repost_share":0.039,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Linda-a-Velha, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T13:14:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Snapshot - Temporary Position\nLocation: Braga/Lisbon (Portugal)\nCompany: Nestlé Business Solutions (NBS)\nFull-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)\nLanguages: Fluent in English\nAbout us\nNestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.\nWe are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.\nIf this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!\nAt Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.\nPosition Summary\nAs a CRM Support Specialist you will be responsible for providing strategy development consultancy to markets willing to develop and implement new CRM programs and campaigns targeted towards patients, caregivers, and consumers for local brands.\nA day in the life of...\nSupport markets in the development of their CRM strategies by informing on the strategy development process, planning the necessary strategy workshops together with the markets and consolidating the outcomes of these workshops into agreed local market strategy documents.\nLeveraging existing data capture capabilities, identify segments to create and use in the local CRM programs, make recommendations of CRM journeys for markets to implement per segment.\nIn partnership with the local brand and digital team members, source content (e.g., articles, recipes, videos etc.) to power the creation of assets for the agreed CRM strategies, either by repurposing existing content or develop new content.\nDrive the development of CRM campaign templates that markets can leverage for running ongoing one-shot campaigns for their local brands.\nCoordinate with the Nestlé IMS CRM Services team the set up and execution, on behalf of the markets, of the agreed journeys and campaigns in either SFMC or Klaviyo.\nLeveraging existing tools and dashboards, monitor and evaluate the performance of the local CRM programs using pre-defined key performance indicators (KPIs) and reporting back to the respective markets, highlighting improvement opportunities.\nHelp the Global B2C CRM team to evangelize the eCRM Campaign Factory set-up towards markets.\nWhat will make you successful\nMore than 5 years in digital marketing / eBusiness, preferably with experience working on marketing communications for Consumer brands, and over this period has successfully delivered on KPIs, especially top and bottom-line business results.\nSolid experience in project management and stakeholder management, in a multinational environment.\nEnd-to-end experience in developing and implementing CRM programs, defining content, segmentation and orchestration strategies and building and setting up campaigns with external partners (e.g., creative agencies).\nUsed to work independently and manage multiple projects simultaneously.\nProven change management experience.\nExcellent communication, coordination, and problem-solving skills.\nAbility to analyze campaign performance data and provide recommendations based on insights.\nWhat we offer\nHere at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:\nDevelopment of expertise in Nestlé’s Shared Solutions Business\n\nImmersion in a culturally diverse team\n\nLocal and international exposure\n\nFlexible working environment\n\nEngagement and wellbeing activities\n\nCompetitive salary and annual bonus according to your performance\n\nMeal allowance card\n\nFlex Benefits - at NBS you can choose what benefits are more suitable for you\n\nMake part of the Nestlé Club and get discount in several partners\n\nFree coffee (and good coffee) at the office\n\nShop with special discounts for employees\n\nCompany equipment according to professional needs\n\nMedical support available at the office\n\nE-learning courses and training program to get you where you aim to be\n\nCareer progression and possibilities for international career\n\nPosition Snapshot - Temporary Position\nLocation: Braga/Lisbon (Portugal)\nCompany: Nestlé Business Solutions (NBS)\nFull-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)\nLanguages: Fluent in English\nAbout us\nNestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.\nWe are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.\nIf this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!\nAt Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.\nPosition Summary\nAs a CRM Support Specialist you will be responsible for providing strategy development consultancy to markets willing to develop and implement new CRM programs and campaigns targeted towards patients, caregivers, and consumers for local brands.\nA day in the life of...\nSupport markets in the development of their CRM strategies by informing on the strategy development process, planning the necessary strategy workshops together with the markets and consolidating the outcomes of these workshops into agreed local market strategy documents.\nLeveraging existing data capture capabilities, identify segments to create and use in the local CRM programs, make recommendations of CRM journeys for markets to implement per segment.\nIn partnership with the local brand and digital team members, source content (e.g., articles, recipes, videos etc.) to power the creation of assets for the agreed CRM strategies, either by repurposing existing content or develop new content.\nDrive the development of CRM campaign templates that markets can leverage for running ongoing one-shot campaigns for their local brands.\nCoordinate with the Nestlé IMS CRM Services team the set up and execution, on behalf of the markets, of the agreed journeys and campaigns in either SFMC or Klaviyo.\nLeveraging existing tools and dashboards, monitor and evaluate the performance of the local CRM programs using pre-defined key performance indicators (KPIs) and reporting back to the respective markets, highlighting improvement opportunities.\nHelp the Global B2C CRM team to evangelize the eCRM Campaign Factory set-up towards markets.\nWhat will make you successful\nMore than 5 years in digital marketing / eBusiness, preferably with experience working on marketing communications for Consumer brands, and over this period has successfully delivered on KPIs, especially top and bottom-line business results.\nSolid experience in project management and stakeholder management, in a multinational environment.\nEnd-to-end experience in developing and implementing CRM programs, defining content, segmentation and orchestration strategies and building and setting up campaigns with external partners (e.g., creative agencies).\nUsed to work independently and manage multiple projects simultaneously.\nProven change management experience.\nExcellent communication, coordination, and problem-solving skills.\nAbility to analyze campaign performance data and provide recommendations based on insights.\nWhat we offer\nHere at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:\nDevelopment of expertise in Nestlé’s Shared Solutions Business\n\nImmersion in a culturally diverse team\n\nLocal and international exposure\n\nFlexible working environment\n\nEngagement and wellbeing activities\n\nCompetitive salary and annual bonus according to your performance\n\nMeal allowance card\n\nFlex Benefits - at NBS you can choose what benefits are more suitable for you\n\nMake part of the Nestlé Club and get discount in several partners\n\nFree coffee (and good coffee) at the office\n\nShop with special discounts for employees\n\nCompany equipment according to professional needs\n\nMedical support available at the office\n\nE-learning courses and training program to get you where you aim to be\n\nCareer progression and possibilities for international career","description_format":"text","description_chars":9170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dairy Products","Pet Food, Supplies & Care","Confectionery","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-05T14:03:44Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/nestle-crm-support-specialist-temporary-position","json_url":"https://alion.io/job/nestle-crm-support-specialist-temporary-position.json","meta":{"generated_at":"2026-11-06T17:06:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447067},"rest":"https://alion.io/mcp/rest/get_company?id=447067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnestle-crm-support-specialist-temporary-position"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnestle-crm-support-specialist-temporary-position"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnestle-crm-support-specialist-temporary-position"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nestle-crm-support-specialist-temporary-position\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnestle-crm-support-specialist-temporary-position"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3807953}},{"tool":"search_jobs","arguments":{"company":"nestle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3807953},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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