{"id":2617591,"url":"https://alion.io/job/nestle-hrbs-content-management-specialist","title":"HRBS Content Management Specialist","company":{"id":447067,"name":"Nestlé","domain":"nestle.com","url":"https://alion.io/company/nestle-7","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0.115,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Meycauayan, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Copilot","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T22:14:11Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Hire to Retire Content Management Specialist\nHire to Retire Content Management Specialist\nFunction:\nHR Business Services\nOrganization Type:\nShared Services / Integrated Business Services (IBS)\nJob Location:\nMeycauayan, Bulacan PH\nCompany:\nNestlé Business Solutions\nEmployment Type:\nFull-Time Employment\nReports to:\nHR BS Operations Lead\nJob Purpose\nThe Content Management Specialist ensures HR content is accurate, clear, and accessible across Nestlé’s digital employee platforms. This role adapts and localizes materials for diverse markets, making complex information easy to understand and supporting positive employee experience. Additionally, the specialist manages stakeholder relationships and oversees project management to ensure timely and effective delivery of content initiatives.\nKey Responsibilities\nYou will act as a Content Specialist, performing creative content adaptation and localization activities, with service orientation to the Market/Business.\n1. Content Development & Creation\nDesign, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).\n\nTest the employee centricity of the articles by going through “employee journeys” - trying to execute tasks that employees are supposed to do based on the content (e.g. raising a request, updating data etc) to learn how easy the content makes these tasks for employees.\n\nDesign and develop communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in Me@Nestlé, email blast, or other identified channels used by the Markets.\n\nEnsure consistency in tone, structure, and branding across all content assets.\n\nConvert complex HR processes and policies into simple, employee-friendly formats.\n\nTranslate Knowledge base contents into their relevant local language, as needed.\n\n2. Content Adaptation & Localization\nAdapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.\n\n3. Stakeholder Collaboration & Project Management\nWork closely with the IBS HR BS Team for possible content improvements\n\nDrive the regular Feedback Loops with the Market partners to discuss content management-related topics/agenda.\n\nAdjust content as per employees' feedback, closing feedback loops, and improving employee experience.\n\nCollaborate with Employee Digital Service Experience (ESDE) or Global IT HR teams for platform improvements and integration.\n\n4. Content Lifecycle & Publishing\nManage the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.\n\nCoordinate multilingual translations and localization based on geography.\n\n5. Knowledge & Channel Optimization\nStructure content for digital channels (e.g., Me@Nestlé portal, NIVA chatbot, mobile apps).\n\nSupport chatbot training by tagging and formatting content for conversational AI tools.\n\n6. Continuous Improvement & Innovation\nProactively identify opportunities to improve content creation & localization. This includes leveraging new technologies or methodologies to enhance efficiency and employee experience.\n\nIdentify knowledge gaps based on reporting, dashboard results, AskHR cases, and propose new content to reduce AskHR case volumes.\n\n7. Capability Building\nFacilitate capability building on Content Management to the market and/or the Contact Center team, as needed.\n\nEnsures that any changes to Me@Nestlé and/or NIVA content are cascaded to the AskHR Team.\n\nCreate content-related training materials and/or enhance existing ones.\n\nConducts process-related coaching with the Content Management Analyst, as needed.\n\nActively participate in training and other learning opportunities to expand knowledge of Content Management.\n\n8. Reporting & Governance\nMonitor content performance using analytics (search logs, click rates, feedback scores).\n\nEnsures that content management-related reports are shared with stakeholders in a timely and accurate manner\n\nParticipate in the regular Monthly Operations (MOR) reviews to present the Me@Nestlé and AskHR Footprints.\n\nTools & Technologies\nServiceNow as the main Content Management Systems (CMS)\n\nMe@Nestle portal\n\nMS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB\n\nSharePoint for the management of documents and the sharing of information\n\nAdobe Pro to manage and create PDFs, including editing text and images within PDFs\n\nNesGPT and CoPilot for writing and refining content, as well as summarizing complex documents\n\nNesLingo, NesGPT or CoPilot for translations of KB articles to related languages.\n\nCanva as a design and collaboration tool.\n\nSnagit to capture images and videos from the screen, add annotations, and share them across various platforms.\n\nKey Success Measures (KPIs)\nIncrease in self-service portal usage/adoption\n\n% Reduction in AskHR inquiries (case deflection rate)\n\nSLA compliance for content creation and updates\n\nContent engagement score (clicks, time on page, satisfaction ratings)\n\nUser feedback results\n\nRequired Skills & Qualifications\nEducation & Key Experiences:\nBachelor’s degree in Communications,Information Design, or related field\n\nAt least 2 years of experience in knowledge/content management, or employee communications\n\nExperience in managing multiple content projects simultaneously, coordinating with various stakeholders, and meeting deadlines.\n\nA foundational understanding of the employee lifecycle and hire-to-retire processes\n\nExperience in a Shared Services or Global Business Services environment is an advantage\n\nProven ability to work and multitask under pressure and respond quickly to changing situations in complex environments\n\nSkills\nTechnical Skills\nExcellent creativity, writing, editing, and communication skills\n\nUnderstanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage\n\nKnowledge of UX principles and content accessibility standards\n\nAbility to organize, oversee, and deliver projects\n\nAbility to identify and engage with stakeholders, understanding their needs and expectations, and ensuring effective communication and collaboration\n\nAbility to examine data, identify patterns, and draw insights\n\nSoft Skills\nStrong attention to detail, with an ability to prioritize urgent tasks\n\nAbility to work cross-functionally in a matrixed environment\n\nExcellent comprehension and interpersonal communication skills\n\nStrong time management and multi-tasking skills\n\nHigh degree of accuracy in executing work\n\nIllustrate strong service orientation and exceptional commitment to deliver quality service\n\nCapable of working well independently and in a team environment\n\nIllustrate critical decision-making skills\n\nCreative problem-solving skills\n\nOther Personal Qualities:\nAbility to illustrate teamwork and work in harmony with others.\n\nHas initiative, analytical thinking, and problem-solving capacity.\n\nMaintains professionalism, patience, and efficiency in handling end-user issues and complaints.\n\nHas a strong emotional quotient and social intelligence.\n\nDisplays commitment, adaptability, and accountability.\n\nAptitude for learning and understanding even under pressure.\n\nHire to Retire Content Management Specialist\nHire to Retire Content Management Specialist\nFunction:\nHR Business Services\nOrganization Type:\nShared Services / Integrated Business Services (IBS)\nJob Location:\nMeycauayan, Bulacan PH\nCompany:\nNestlé Business Solutions\nEmployment Type:\nFull-Time Employment\nReports to:\nHR BS Operations Lead\nJob Purpose\nThe Content Management Specialist ensures HR content is accurate, clear, and accessible across Nestlé’s digital employee platforms. This role adapts and localizes materials for diverse markets, making complex information easy to understand and supporting positive employee experience. Additionally, the specialist manages stakeholder relationships and oversees project management to ensure timely and effective delivery of content initiatives.\nKey Responsibilities\nYou will act as a Content Specialist, performing creative content adaptation and localization activities, with service orientation to the Market/Business.\n1. Content Development & Creation\nDesign, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).\n\nTest the employee centricity of the articles by going through “employee journeys” - trying to execute tasks that employees are supposed to do based on the content (e.g. raising a request, updating data etc) to learn how easy the content makes these tasks for employees.\n\nDesign and develop communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in Me@Nestlé, email blast, or other identified channels used by the Markets.\n\nEnsure consistency in tone, structure, and branding across all content assets.\n\nConvert complex HR processes and policies into simple, employee-friendly formats.\n\nTranslate Knowledge base contents into their relevant local language, as needed.\n\n2. Content Adaptation & Localization\nAdapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.\n\n3. Stakeholder Collaboration & Project Management\nWork closely with the IBS HR BS Team for possible content improvements\n\nDrive the regular Feedback Loops with the Market partners to discuss content management-related topics/agenda.\n\nAdjust content as per employees' feedback, closing feedback loops, and improving employee experience.\n\nCollaborate with Employee Digital Service Experience (ESDE) or Global IT HR teams for platform improvements and integration.\n\n4. Content Lifecycle & Publishing\nManage the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.\n\nCoordinate multilingual translations and localization based on geography.\n\n5. Knowledge & Channel Optimization\nStructure content for digital channels (e.g., Me@Nestlé portal, NIVA chatbot, mobile apps).\n\nSupport chatbot training by tagging and formatting content for conversational AI tools.\n\n6. Continuous Improvement & Innovation\nProactively identify opportunities to improve content creation & localization. This includes leveraging new technologies or methodologies to enhance efficiency and employee experience.\n\nIdentify knowledge gaps based on reporting, dashboard results, AskHR cases, and propose new content to reduce AskHR case volumes.\n\n7. Capability Building\nFacilitate capability building on Content Management to the market and/or the Contact Center team, as needed.\n\nEnsures that any changes to Me@Nestlé and/or NIVA content are cascaded to the AskHR Team.\n\nCreate content-related training materials and/or enhance existing ones.\n\nConducts process-related coaching with the Content Management Analyst, as needed.\n\nActively participate in training and other learning opportunities to expand knowledge of Content Management.\n\n8. Reporting & Governance\nMonitor content performance using analytics (search logs, click rates, feedback scores).\n\nEnsures that content management-related reports are shared with stakeholders in a timely and accurate manner\n\nParticipate in the regular Monthly Operations (MOR) reviews to present the Me@Nestlé and AskHR Footprints.\n\nTools & Technologies\nServiceNow as the main Content Management Systems (CMS)\n\nMe@Nestle portal\n\nMS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB\n\nSharePoint for the management of documents and the sharing of information\n\nAdobe Pro to manage and create PDFs, including editing text and images within PDFs\n\nNesGPT and CoPilot for writing and refining content, as well as summarizing complex documents\n\nNesLingo, NesGPT or CoPilot for translations of KB articles to related languages.\n\nCanva as a design and collaboration tool....","description_format":"text","description_chars":14516,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dairy Products","Pet Food, Supplies & Care","Confectionery","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-15T12:34:35Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.76,"p_room":0.72,"age_days":10,"expected_fill_days":16,"reasons":["conf:3","velocity","win:mid","crowd:junior,brand,attention"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/nestle-hrbs-content-management-specialist","json_url":"https://alion.io/job/nestle-hrbs-content-management-specialist.json","meta":{"generated_at":"2026-10-24T23:36:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447067},"rest":"https://alion.io/mcp/rest/get_company?id=447067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnestle-hrbs-content-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnestle-hrbs-content-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnestle-hrbs-content-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nestle-hrbs-content-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnestle-hrbs-content-management-specialist"}]}