{"id":2661408,"url":"https://alion.io/job/nestle-workforcedata-management-lead","title":"Workforce/Data Management Lead","company":{"id":447067,"name":"Nestlé","domain":"nestle.com","url":"https://alion.io/company/nestle-7","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":26,"ghost_share":0,"stale_share":0.115,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Meycauayan, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T01:41:06Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Workforce/Data Management Lead is responsible to oversee workforce planning, forecasting, capacity management, reporting, and workforce analytics across multiple vendors. This role will provide strategic insights and ensure workforce decisions are driven by accurate data, operational trends, and business demand.\nKey Responsibilities\nOwn end-to-end workforce planning, forecasting, and capacity management processes.\nAnalyze historical volume trends, demand patterns, seasonality, and operational requirements to ensure staffing plans and schedules are accurate and optimized.\nDevelop short-term and long-term workforce forecasts and staffing strategies.\nMonitor workforce performance metrics, identify risks, and recommend solutions to support service delivery goals.\nLead reporting and analytics initiatives, transforming workforce data into actionable business insights.\nManage scenario planning for business continuity, transitions, operational growth, and workforce changes.\nDrive workforce governance across multiple vendors and locations.\nPartner with Operations, HR, Finance, IT, and vendor stakeholders to support workforce strategy and performance management.\nSupport reporting automation and continuous improvement initiatives.\nQualifications\nEducation\nBachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics, or a related field.\nExperience\nMinimum 5 years of experience in Workforce Management, Capacity Planning, Forecasting, Workforce Analytics, or Contact Center Operations.\nAt least 3 years of experience in forecasting, capacity planning, scheduling, or real-time workforce management.\nExperience supporting multi-site or multi-vendor operations.\nStrong understanding of workforce planning methodologies and workforce analytics.\nTechnical Skills\nStrong knowledge of statistical analysis and workforce forecasting principles.\nExperience analyzing historical volumes, staffing requirements, and demand trends.\nProficiency in workforce management and contact center platforms such as:Genesys\nAmazon Connect\nFive9\nNICE, Verint, Aspect, Calabrio, or similar platforms\n\nAdvanced Microsoft Excel and reporting capabilities.\nExperience with SQL, Power BI, or other reporting and analytics tools is an advantage.\nKnowledge of workforce and reporting tools may vary depending on vendor environments and legacy systems.\nWorkforce/Data Management Lead is responsible to oversee workforce planning, forecasting, capacity management, reporting, and workforce analytics across multiple vendors. This role will provide strategic insights and ensure workforce decisions are driven by accurate data, operational trends, and business demand.\nKey Responsibilities\nOwn end-to-end workforce planning, forecasting, and capacity management processes.\nAnalyze historical volume trends, demand patterns, seasonality, and operational requirements to ensure staffing plans and schedules are accurate and optimized.\nDevelop short-term and long-term workforce forecasts and staffing strategies.\nMonitor workforce performance metrics, identify risks, and recommend solutions to support service delivery goals.\nLead reporting and analytics initiatives, transforming workforce data into actionable business insights.\nManage scenario planning for business continuity, transitions, operational growth, and workforce changes.\nDrive workforce governance across multiple vendors and locations.\nPartner with Operations, HR, Finance, IT, and vendor stakeholders to support workforce strategy and performance management.\nSupport reporting automation and continuous improvement initiatives.\nQualifications\nEducation\nBachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics, or a related field.\nExperience\nMinimum 5 years of experience in Workforce Management, Capacity Planning, Forecasting, Workforce Analytics, or Contact Center Operations.\nAt least 3 years of experience in forecasting, capacity planning, scheduling, or real-time workforce management.\nExperience supporting multi-site or multi-vendor operations.\nStrong understanding of workforce planning methodologies and workforce analytics.\nTechnical Skills\nStrong knowledge of statistical analysis and workforce forecasting principles.\nExperience analyzing historical volumes, staffing requirements, and demand trends.\nProficiency in workforce management and contact center platforms such as:Genesys\nAmazon Connect\nFive9\nNICE, Verint, Aspect, Calabrio, or similar platforms\n\nAdvanced Microsoft Excel and reporting capabilities.\nExperience with SQL, Power BI, or other reporting and analytics tools is an advantage.\nKnowledge of workforce and reporting tools may vary depending on vendor environments and legacy systems.","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dairy Products","Pet Food, Supplies & Care","Confectionery","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-16T00:55:00Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely 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