Team Lead, Commercial Servicing

Team Lead, Commercial Servicing

Vancouver, BC - Montréal, QC

Salary Range: $68,000 - $80,000 /yr

Building Canada's Mortgage Ecosystem of the Future.

We're committed to creating a true Canadian champion.

About Us

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.

Operating through our family of brands-CMLS,nesto, andNesto Cloud -our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services.

With more than 1,300 team members across Canada, we're building Canada's mortgage ecosystem of the future-and we're looking for people who want to help shape what's next.

Learn more at: https://nestogroup.ca/

Life at Nesto Group

At Nesto Group, you'll be part of a collaborative organization where innovation, speed, trust, expertise, and continuous learning go hand in hand. Whether you're shaping strategy, supporting operations, building technology with best-in-class AI-driven tools, or serving customers, your work contributes to an ecosystem that's redefining the future of mortgage lending in Canada.

Discover the values that drive everything we do, every day. Join the Canadian Rocketship redefining the lending industry.

About the Role

The Team Lead, Commercial Servicing will be accountable for the day-to-day management and development of a team responsible for a variety of post-funding servicing functions. Core responsibilities include, but are not limited to, the following:

People Leadership & Development

• Lead the training, performance management, and professional development of direct reports, including the successful onboarding of new team members.
• Provide consistent and constructive feedback, coaching, and mentorship to support technical knowledge transfer and personal growth.

  Conduct quarterly performance check-ins and participate in the annual performance review process, addressing performance concerns in a timely and effective manner.

  Foster a high-performing and collaborative team environment by promoting open communication, accountability, and cross-functional learning opportunities.

Team Operations & Workload Oversight

• Collaborate with Servicing Management to monitor servicing queues and workloads, ensuring effective work allocation, task distribution, and resource coverage.
• Manage day-to-day operations of the team’s servicing functions and ensure delivery meets established quality and efficiency standards.
• Make recommendations on task rotation and workload rebalancing to optimize productivity and minimize risk.
• Process Improvement & Quality Assurance
• Conduct process verifications and quality reviews, including peer or spot checks, to maintain consistency and accuracy across servicing functions.
• Analyze servicing errors or trends, identify root causes, and implement process improvements to mitigate recurring issues.
• Proactively gather feedback from team members and relay suggestions to other teams to support broader procedural enhancements.
• Contribute to policy and procedure updates, project initiatives, and internal action plans by offering insights and ensuring deliverables are completed within defined timelines.

Project & Departmental Support

• Assist the Servicing Management team in planning and coordinating departmental responsibilities and corporate projects.
• Oversee the allocation of project-related tasks across the team, ensuring interdependencies, milestones, and deliverables are met; escalate risks or issues as necessary.
• Stakeholder Relationship Management
• Serve as a key escalation point for external clients, including borrowers, lenders, investors, brokers, insurers, and vendors, by managing complex inquiries with professionalism and urgency.
• Collaborate cross-functionally with internal partners in Origination, Credit, Servicing, and Finance to resolve issues and confirm data for high-complexity loan transactions.

Data Integrity & Documentation

• Assign and oversee routine data collection and reporting responsibilities to team members, ensuring accuracy and consistency across internal platforms.
• Maintain data integrity in spreadsheets, standard reports, and internal databases through regular oversight and validation.
• Oversee document management practices, including the creation, review, organization, and maintenance of electronic and physical records.
• Collaborate with Servicing Management to standardize and enhance templates, reports, statements, and communications to align with service standards.

This role is for you if you:

• Have a university degree in Business/Finance/ Real Estate/ Accounting/ Insurance, with a professional designation (such as CFA considered an asset).
• Have a minimum of 3 years of experience as a Mortgage/Lending Specialist. Experience within the financial or lending services industry/ institution and real estate knowledge are considered assets.
• Have experience managing a team of direct reports providing, teaching, coaching, and mentoring.
• Are an advanced user of MS Office and Excel.
• Have proficient communication, interpersonal and organizational skills.
• Demonstrate interpersonal skills that promote mutually beneficial, respectful, and professional relationships.
• Have excellent communication, presentation, problem solving, and organizational skills.
• Have a high level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• Are able to work well under pressure and meet set deadlines.
• Have strong attention to detail in all areas of work.

Why You'll Love Working Here

We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.

• Competitive Rewards - Competitive compensation, performance incentives (where applicable), and recognition for your contributions.
• Health & Wellness - Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
• Time to Recharge - Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
• Planning for the Future - RRSP matching to support your long-term financial wellbeing.
• Family Support - Enhanced maternity and parental leave top-up programs.
• Learning & Growth - Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
• Tools for Success - Modern technology, collaborative teams, and the resources you need to do your best work.

Diversity, Equity & Inclusion

At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.

We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.

If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview.

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