{"id":918636,"url":"https://alion.io/job/nestveterinary-engineering-lead-production-support-remote","title":"Senior Engineer, Production Support","company":{"id":682321,"name":"Nest Veterinary","domain":"nestveterinary.com","url":"https://alion.io/company/nestveterinary","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":137000,"max_usd":236000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1195},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Python","optional":false},{"name":"Sentry","optional":false},{"name":"FastAPI","optional":true},{"name":"gRPC","optional":true},{"name":"Rust","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-14T18:52:24Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-03T22:39:14Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Senior Engineer, Production Support\nEngineering · Remote (US or Canada) · Full-time · Reports to CTO\nAbout Nest\nNest builds care plan infrastructure for veterinary hospitals. Corporate veterinary groups use Nest to run preventive care memberships under their own brand, and we handle what sits underneath: enrollment, recurring billing, analytics, marketing, and seller-of-record compliance.\nCare plans change how pets receive care. Pet owners pay a predictable monthly amount, visit more often, and catch problems earlier. Hospitals build steadier revenue and longer client relationships. Our mission is to make that kind of preventive care available to every pet.\nAbout the team\nNest Engineering builds the software hospitals use to run care plans, including a Flutter desktop application used in clinics, FastAPI and gRPC services in Python and Rust on Google Cloud, and integrations with practice management systems. This role sits between engineering and Hospital Success, the team that supports hospitals day to day.\nWhat you'll do\nWhen something breaks in production, a front desk team may be unable to enroll a client or a pet owner's payment may fail. You will be the first technical responder for those issues, and you will build the system that catches them before a hospital has to report them: monitoring, a clear ticket taxonomy, runbooks, and response targets agreed with Hospital Success. After a year, recurring issues will be fixed at the source, the team will know from data where the platform is weakest, and hospitals will see faster and more predictable resolution.\nResponsibilities\nServe as the primary responder for customer-impacting issues across the clinic app, backend services, and legacy integrations.\n\nUse AI-assisted tools to trace a reported symptom through the API layer to its source.\n\nBuild and maintain monitoring and alerting using tools such as Datadog, Sentry, and GCP.\n\nWrite Python scripts and small tools that automate detection and repeated diagnostic work.\n\nDefine the ticket taxonomy and report on volume, resolution time, and recurring categories.\n\nSet response and resolution SLAs with Hospital Success and maintain runbooks for common issues.\n\nBring recurring failure patterns to engineering with the data needed to prioritize a permanent fix.\n\nExplain technical issues clearly to clinic staff and internal teams.\n\nWho you are\nWe are looking for someone who meets the minimum requirements for this role. If you meet them, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nYou have triaged and resolved production incidents in a SaaS environment.\n\nYou read backend logs and API errors comfortably and can trace an issue through a client application.\n\nYou know your way around the application data models and are proficient in SQL.\n\nYou write Python for automation and reporting.\n\nYou have built or configured monitoring and dashboards.\n\nYou explain technical problems clearly to non-technical customers.\n\nYou are available for escalation coverage during US business hours.\n\nPreferred qualifications\nExperience with GCP, Datadog, or Sentry.\n\nExperience on an on-call rotation.\n\nExperience setting up ticket tagging and reporting in Zendesk, Linear, or similar.\n\nExperience in healthcare or another regulated industry.\n\nHow we work\nNest is a small, fully remote team. Each person owns outcomes the company depends on, and the scope of most roles grows as the company does. We write decisions down, give direct feedback, and expect problems to be raised early. The work is demanding because hospitals and pet owners rely on it every day, and it suits people who want more ownership than a larger company would offer.\nOur hiring process\nOur process typically includes a conversation with the hiring manager, a working session based on the actual job, and conversations with the people you would work with most. We will tell you what each stage covers before it starts, and we close the loop with everyone we interview.\nEqual opportunity\nNest is an equal opportunity employer. We make hiring decisions based on the work and the person, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodation during the hiring process, email .","description_format":"text","description_chars":4395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-09-14T22:30:29Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.31,"p_room":0.35,"age_days":49,"expected_fill_days":7,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/nestveterinary-engineering-lead-production-support-remote","json_url":"https://alion.io/job/nestveterinary-engineering-lead-production-support-remote.json","meta":{"generated_at":"2026-11-04T02:54:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":682321},"rest":"https://alion.io/mcp/rest/get_company?id=682321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnestveterinary-engineering-lead-production-support-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnestveterinary-engineering-lead-production-support-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnestveterinary-engineering-lead-production-support-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nestveterinary-engineering-lead-production-support-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnestveterinary-engineering-lead-production-support-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":918636}},{"tool":"search_jobs","arguments":{"company":"nestveterinary.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":918636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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