{"id":1291951,"url":"https://alion.io/job/netapp-customer-success-engr-3","title":"Customer Success Engr","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":93,"open_postings":24,"ghost_share":0,"stale_share":0.292,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-09-03T12:17:54Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-22T11:09:42Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Summary\nAWS Customer Success Engineer\nJoin NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.\nJob Responsibilities\nServe as the primary technical success advisor for assigned strategic AWS customers.\nGuide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.\nDevelop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.\nTranslate customer business and workload requirements into practical technical solutions and adoption roadmaps.\nDrive accelerated consumption and operational health across NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP, as applicable to the customer environment.\nMonitor product usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.\nProvide architecture guidance, cloud adoption best practices, and recommendations for storage efficiency, resiliency, security, and performance.\nOrchestrate resources across NetApp, AWS, account teams, support, engineering, product management, partners, and Global Systems Integrators.\nLead technical reviews, success checkpoints, enablement sessions, and executive-facing outcome discussions.\nEscalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.\nCapture customer feedback and insights to influence product improvements, enablement, and repeatable success motions.\nSuccess Measures:\nContributes to meaningful portions of work across multiple projects or focus areas.\nUses sound judgment and analytical thinking to evaluate options and choose an appropriate course of action.\nBuilds relationships with immediate and adjacent teams, and communicates effectively with partners who may be less familiar with the subject matter.\nWorks through problems of diverse scope where analysis requires evaluating several identifiable factors.\nTypically brings 5 or more years of relevant experience.\nJob Requirements\nRequired Qualifications\nStrong experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.\nHands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization principles.\nExperience translating business requirements into technical architectures, implementation plans, and measurable outcomes.\nAbility to lead complex, cross-functional cloud adoption or migration programs.\nStrong troubleshooting, problem-solving, stakeholder management, and written and verbal communication skills.\nAbility to build trusted relationships with technical practitioners, customer leaders, account teams, and partner organizations.\nPreferred Qualifications\nExperience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.\nKnowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, and data governance.\nExperience using data and health signals to identify adoption risks and optimization opportunities.\nFamiliarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.\nAWS or NetApp technical certifications.\nBachelor’s degree in computer science, engineering, information systems, or equivalent practical experience\nEducation\nIC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.\n\nCompensation:\nThe target salary range for this position is $175,000-$190,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.","description_format":"text","description_chars":4950,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Natural Resources","Cloud Platforms (IaaS & PaaS)","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-09-26T07:57:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 164 · green card filings: 52","filings_12m":164,"filings_prev_12m":207,"green_card_filings_12m":52,"median_offered_wage_usd":157315,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.6,"age_days":48,"expected_fill_days":57,"reasons":["conf:2","velocity","win:late","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/netapp-customer-success-engr-3","json_url":"https://alion.io/job/netapp-customer-success-engr-3.json","meta":{"generated_at":"2026-10-22T12:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-customer-success-engr-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-customer-success-engr-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-customer-success-engr-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-customer-success-engr-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-customer-success-engr-3"}]}