{"id":1391194,"url":"https://alion.io/job/netapp-escalation-engineer","title":"Escalation Engineer","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":92,"open_postings":27,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-30T17:45:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T02:27:58Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"Job Summary\nProvides technical support to customers and partners on UNIX based backup for applications (ORACLE, SAP etc.).\nResponds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.\nOccasionally designs and deliver technical training/brown-bags. \nReports design and reliability problems or code issues to software engineering\nJob Requirements\nGood written and verbal communication skills.\nGood interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.\nStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nAbility to follow standard engineering principles and practices.\nCreative approach to problem solving.\nUnderstanding of AI tools , systems and practices\nSolid understanding of the following protocols and applications:\nUNIX/Linux configuration, administration and technical support\nMicrosoft Windows environment configuration, system administration and technical support\nThe interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions\nSAN connectivity methodologies for storage systems (FCP/iSCSI)\nTCP/IP and Networking\nAdditionally, 1 or more areas of expertise such as:\nServer, and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...)\nBackup Solutions with enterprise applications\nSnapshot/ShadowCopy technology\nNetwork Attached Storage protocols experience (NFS/CIFS) and related required protocols (DNS, NIS, and Active Directory)\nEducation\nIC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.","description_format":"text","description_chars":1841,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Natural Resources","Cloud Platforms (IaaS & PaaS)","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-09-28T11:43:17Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.704,"p_room":0.44,"age_days":91,"expected_fill_days":61,"reasons":["conf:23","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/netapp-escalation-engineer","json_url":"https://alion.io/job/netapp-escalation-engineer.json","meta":{"generated_at":"2026-10-01T05:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4838,"day_limit":5000,"remaining_today":162,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}